Most pathetic company ever

Item: Consumer Friend
Rating: 1
Author: Richarda

Most pathetic company ever. All the other people I dealt with was useless. Sent me from one department to another, to another. It took me 3 months to get information. Maheshree John - Only person eith good customer service. I sent an email this morning and my problem has been sorted out now, in less then 10hours, detailed explanation and proof of everything.

Helpful (0)

Replies (53)

0

Replies (53)

Consumer Friend's replyOfficial

11 Mar 2026, 12:16

Dear Richarda

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the challenges and delays you experienced. That’s not the level of service we aim to provide.

At the same time, we’re very grateful that you highlighted the excellent support received from Maheshree John. We’re proud to hear she was able to assist you quickly and provide the clarity you needed. Your recognition means a great deal, and we will be sure to pass your appreciation on to her.

Thank you again for giving us the opportunity to resolve the matter. If you need any further assistance, we’re here to help.

Warm Regards
Chantell
The Consumer Friend Team

Best regards,

Consumer Friend's reply11 Mar 2026, 12:16

Official

Dear Richarda

Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about the challenges and delays you experienced. That’s not the level of service we aim to provide.

At the same time, we’re very grateful that you highlighted the excellent support received from Maheshree John. We’re proud to hear she was able to assist you quickly and provide the clarity you needed. Your recognition means a great deal, and we will be sure to pass your appreciation on to her.

Thank you again for giving us the opportunity to resolve the matter. If you need any further assistance, we’re here to help.

Warm Regards
Chantell
The Consumer Friend Team

Best regards,