I remain committed, but where are you for me?

despite emails to Consumer friend/ Maheshree John and from my DC giving 7 days, my request and my DC's request has fallen on deaf ears, leaving me as the consumer in limbo, 3.5 years of committed payments and not one missed payment yet Consumer friend refuse to reply or assist and make contradictions. I have paid for over 3 years no missed payments and Consumer friend is still charging contractual interest when they have accepted payments all this time and not terminated my arrangement, happy to collect money but just wont help a consumer begging for assistance. I remain committed are you to me and your other clients?

Dear John, I hope you are well. I am writing personally as the affected consumer in this matter. To date, I have paid a total of R83 308,70 across the accounts under debt review. The original capital amount was R109 992,86. Despite this, the current alleged remaining balance stands at R127 639,66. ( This is across the 3 accounts with you ) In other words, I have paid approximately 75% of the original capital, yet the outstanding balance now reflects more than 116% of the initial amount. This position is difficult to reconcile and is understandably concerning. I have consistently comp**** with my obligations for over three years and remain committed to resolving this responsibly. However, I cannot reasonably consent to or proceed with court re-enrolment based on figures that remain disputed and unsupported by a detailed reconciliation. I respectfully request that this matter be treated as urgent and that the reconciled IPDA ledger, full transaction-level breakdown, and written justification for the balance escalations be provided within the stipulated timeframe. I remain committed to an amicable and constructive resolution and trust that we can resolve this without the need for further escalation. Kind regards, Darren Seath