AM
Ashley M
Active since Dec 2012
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
ASSUPOL HAS NOT PAID/REJECTED A FUNERAL CLAIM 18 DAYS LATER: Reported to the Ombudsman
I would like to lodge a formal complaint against Assupol Life Insurance for failing to process(pay out/reject) a funeral claim after 18 days since the claim was submitted. We had to privately contribute money as a family to conduct the funeral which is unfair considering the deceased has a policy with Assupol. I believe that Assupol has not been transparent or openly communicative about the claims process,they have not honoured their brand promise or what was communicated on the phone that they take 5 days to process a funeral policy claim. Assupol has not prioritised their customer or treated the deceased policyholder or the beneficiary with dignity. I have now requested the Long Term Insurance Ombudsman to urgently intervene and ensure that: Assupol processes the claim or communicates formally if the claim is rejected without further delay.I further ask that the feedback is provided in writing and that the beneficiary is called telephonically to apologise and to communicate the outcome of the claims process.
0 replies
1 month ago
NO COMMUNICATION ABOUT FUNERAL CLAIM - STILL NO PAY OUT OR REJECTION
Assupol your service is really not good or professional. I have used pretty much all of your communication channels. 20 min waiting on the phone, no replies to any of my emails, no call back after SMSes.I am really disappointed that 5 days later, you still have not processed our funeral claim or communicated anything about the claim if it's rejected. You do not even bother to reply to emails. My family has even already buried the policyholder and you still have not paid out. This is not how customers should be treated. I will personally never take out a funeral policy with you.
371 replies
123 months ago
REFUSING TO STICK THE EFFECTIVE DATE AGREED ON
I have a problem with the terms that have changed, specifically referring to the different effective date for a decrease in premium that is being provided, which I find unacceptable!The effective date of the 29 April 2016 is NOT the date that is stated in the quotation and what was confirmed with the Old Mutual consultant who I spoke to telephonically on the 26th of February. I submitted the signed & accepted the quotation on the 26th of February 2016 using the email process explained to me telephonically for submission of a request to decrease premiums. I did not submit the quotation after the quotation expiry date of 8 March 2016. The effective date that was confirmed telephonically on the 26th of February and in the quotation that I signed is: 29 March 2016. This is what I signed on and what both parties (me, as a customer and Old Mutual as the service provider) have bound themselves to. Why I should be subjected to a change in effective date due to delays in attending to a customer's request? To be told today that my premium cannot be decreased until after the annual premium increase at the end of March is UNACCEPTABLE! I do not agree with the new change in the effective date
75 replies
123 months ago
Claims not paid back yet & no response
Good day,<br> <br> I am on the baby-and-me programme and we have submitted 2 claims for antenatal care services thru midwife consultations: via email and via the online portal for members. I got notifications to say that the claims have been received. However in February when I called the claims department, I was told that the claim could not be found on the system or in the inbox for emailed claims. The consultant had to log it into the system. I was told it will take up to 14 days for the claim to be processed & payment to be made. I haven't received any communication. This is utterly not acceptable for claims to be submitted and there to be no response or active processing of them. How long must a member wait. Definitely a bad service and it is not good enough for to tell customers to continue waiting for the claim to be processed when month on month, claim statements show that the submitted claims have not been processed. <br> I WOULD LIKE TO URGENTLY KNOW WHEN THE FOLLOWING CLAIMS WILL BE PAID<br> CLAIM 1: Reference number: 4245314427<br> CLAIM 2: Reference number: 4330457378<br> <br> My husband submitted a claim last year, also not paid. Why do members have to follow up so many times on same claims!?
75 replies
126 months ago
REGISTRATION STILL NOT CONCLUDED: NO CALL AS YET
Hi, I am very frustrated and dissatisfied with the service that I have received from BankMed when it comes to register myself on the BankMed Baby and Me special care program. <br> I submitted the completed application form on the 12th of Nov 2015<br> I did not receive a call or email confirmation that the forms were received<br> I had to call the customer care centre on the 16th of Nov 2015 & was told that I have \joined the program"<br> I was told during that call that a special case manager would call me which did not happen. <br> I sent a follow up email requesting that a special case manager call me and that was not responded to. <br> I lodged a complaint via the online personal profile and then received an email on the 18th of Nov to inform me but my application form could not be picked up on the emails (no trace of it) and I was asked to re-submit the application form. I re-submitted the application form on the 19th of Nov 2015. Today is the 1st of December"
75 replies
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