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Bankmed
Verified Business
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AI Review Summary
Based on recent customer reviews, Bankmed faces severe criticism across virtually all aspects of its service delivery. Customers consistently report unresolved claims, denied chronic medication, ignored communications, and billing disputes. While a small number of members praise individual consultants for exceptional professionalism, the overwhelming pattern is one of frustration, financial harm, and a perceived lack of care from the organisation.
Top Strengths:
- •Customer Service & Staff Quality: A handful of members name specific agents like Lebogang Sijila, Riaaz Khan, and Kim McQuire as exceptionally knowledgeable, empathetic, and committed, showing that individual excellence exists but is not the norm.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#12Ranked In Medical Aid
6 hours 22 minutesAverage Time To Reply
-85 NPSRecommended: Unlikely
Replied to 95% of negative reviews
Typically takes less than 5 hours 41 min to reply
TrustIndex
0
Score
Ranking
#12
in Medical Aid
Avg Reply
6 hours 22 minutes
NPS Score
-85
Recommended: Unlikely
Replied to 95% of negative reviews
Typically takes less than 5 hours 41 min to reply
Review Distribution
1.2|119 Reviews
May '25 - Apr '26
5(4.5%)
4(0%)
3(0%)
2(1.8%)
1(93.8%)
5(4.5%)
4(0%)
3(0%)
2(1.8%)
1(93.8%)
Recent reviews (119)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
MC
Marilee C
1 reviews | Active since Jan 2020
13 Mar 2026, 08:33
Bankmed wants me to die
Annual request for transplant medications sent 12 Jan 26 & still not approved 2 months later. All other chronic meds eventually approved end of Feb 26 & even that was a ridiculous *********** delay, but still no transplant LIFE SUSTAINING immunosuppressive meds. Ive repeatedly called & get told its escalated but thereafter zero feedback. Im on my last dose today so accordingly will log my case with the ombud & contact my attorneys & take this to social media. Zero out of town rating Bankmed. Im 12 years post transplant and see my ICD10 code for transplant was also removed from my list of pmb conditions. No one gave you notice or authority to do this. Explain yourselves Bsnkmed! Now I have to run around sending in forms because you stuffed up? Check your damn records & reinstate my transplanted pmb status & authorize my meds.
Helpful (0)
|Replies (0)MC
Marilee C
1 reviews | Active since Jan 2020
13 Mar 2026, 08:33
Bankmed wants me to die
Annual request for transplant medications sent 12 Jan 26 & still not approved 2 months later. All other chronic meds eventually approved end of Feb 26 & even that was a ridiculous *********** delay, but still no transplant LIFE SUSTAINING immunosuppressive meds. Ive repeatedly called & get told its escalated but thereafter zero feedback. Im on my last dose today so accordingly will log my case with the ombud & contact my attorneys & take this to social media. Zero out of town rating Bankmed. Im 12 years post transplant and see my ICD10 code for transplant was also removed from my list of pmb conditions. No one gave you notice or authority to do this. Explain yourselves Bsnkmed! Now I have to run around sending in forms because you stuffed up? Check your damn records & reinstate my transplanted pmb status & authorize my meds.
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Replies (0)SM
Sedzani M
1 reviews | Active since Jan 2020
11 Mar 2026, 09:57
Bad Service
I have requested a membership card on the 22nd of October 2025, till to-date I haven’t received the card. I did a follow up on the 10th of November 2025, I advised that the card takes up to 8 weeks to be delivered, I did another follow up on the 15th of January 2026, I was advised that you guys have incorrect address I should wait 10 working days, I did another follow up on the 10th of February 2026, I was advised that there was incorrect membership number that was submitted, I need to wait another 10 working days, and I even spoke to a team leader Calle Nathan Govember who promised me that my card will be delivered. I call called again today and no one is giving me an answer on what is happening.
Helpful (0)
|Replies (0)SM
Sedzani M
1 reviews | Active since Jan 2020
11 Mar 2026, 09:57
Bad Service
I have requested a membership card on the 22nd of October 2025, till to-date I haven’t received the card. I did a follow up on the 10th of November 2025, I advised that the card takes up to 8 weeks to be delivered, I did another follow up on the 15th of January 2026, I was advised that you guys have incorrect address I should wait 10 working days, I did another follow up on the 10th of February 2026, I was advised that there was incorrect membership number that was submitted, I need to wait another 10 working days, and I even spoke to a team leader Calle Nathan Govember who promised me that my card will be delivered. I call called again today and no one is giving me an answer on what is happening.
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Replies (0)JF
Jacoba F
1 reviews | Active since Jan 2020
10 Mar 2026, 15:54
Bad Service
My dad died on the 31st of October 2025 (I send all the documantation needed), Bankmed went and put his date of death as the 25th of October 2025. I sent the documentation again stating it was the 31st of October 2025. A guy emailed me stating if my dad died the 25th of October, who was using his medical aid then.(I need that he's manager to phone me and tell me were did he get the 25th of October 2025)I send all documantion through. I'm receiving all the bills and accounts from the 25th of October until the 31st of October. I'm sending emails each day requesting that someone need to phone me please or send me an email regarding this matter. If I request that i need to speak to a supervisor or manager,no one is available. My dad was a member of Banmed since 1969 and this is the way Bankmed want to treat its members that pass away.
Helpful (0)
|Replies (0)JF
Jacoba F
1 reviews | Active since Jan 2020
10 Mar 2026, 15:54
Bad Service
My dad died on the 31st of October 2025 (I send all the documantation needed), Bankmed went and put his date of death as the 25th of October 2025. I sent the documentation again stating it was the 31st of October 2025. A guy emailed me stating if my dad died the 25th of October, who was using his medical aid then.(I need that he's manager to phone me and tell me were did he get the 25th of October 2025)I send all documantion through. I'm receiving all the bills and accounts from the 25th of October until the 31st of October. I'm sending emails each day requesting that someone need to phone me please or send me an email regarding this matter. If I request that i need to speak to a supervisor or manager,no one is available. My dad was a member of Banmed since 1969 and this is the way Bankmed want to treat its members that pass away.
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Replies (0)JP
Jacques P
1 reviews | Active since Jan 2020
9 Mar 2026, 13:52
Worst service suddenly
In my 20 years of claiming with bankmed I have never had an issue now suddenly for the last 2 months you won't pay out for certain meds because I have gone over the limit and the yearly cycle is from some date per year. It's acute meds that comes off my savings yet you won't claim it, now u have to pay over R500. Why am I paying you monthly for this terrible service?
Helpful (0)
|Replies (0)JP
Jacques P
1 reviews | Active since Jan 2020
9 Mar 2026, 13:52
Worst service suddenly
In my 20 years of claiming with bankmed I have never had an issue now suddenly for the last 2 months you won't pay out for certain meds because I have gone over the limit and the yearly cycle is from some date per year. It's acute meds that comes off my savings yet you won't claim it, now u have to pay over R500. Why am I paying you monthly for this terrible service?
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Replies (0)SM
Salimah M
1 reviews | Active since Jan 2020
6 Mar 2026, 11:59
Exceptional and professional staff👌🏽
Bankmed has the most professional staff you will ever come across in any business ever. I've been with Bankmed since 2013 and not once have I ended a call with them and come out feeling sour. They are the most respectful, most professional people I've ever encountered in any business honestly. They will literally bend over backwards to assist their customers. I have a very sickly son and have bothered them many times with many different queries and every single interaction has been the most pleasant.
Helpful (0)
|Replies (0)SM
Salimah M
1 reviews | Active since Jan 2020
6 Mar 2026, 11:59
Exceptional and professional staff👌🏽
Bankmed has the most professional staff you will ever come across in any business ever. I've been with Bankmed since 2013 and not once have I ended a call with them and come out feeling sour. They are the most respectful, most professional people I've ever encountered in any business honestly. They will literally bend over backwards to assist their customers. I have a very sickly son and have bothered them many times with many different queries and every single interaction has been the most pleasant.
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 09:43
Bad admin service
Both myself and my doctor sent an email for my chronic heart meds. 17th and the 25th. They are basically calling me a **** claiming that there was no attachment and that they have no record of my emails which were definitely sent to them. I have proof of emails sent to x3 different email addresses.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
3 Mar 2026, 09:43
Bad admin service
Both myself and my doctor sent an email for my chronic heart meds. 17th and the 25th. They are basically calling me a **** claiming that there was no attachment and that they have no record of my emails which were definitely sent to them. I have proof of emails sent to x3 different email addresses.
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Replies (0)MM
Mohammed M
1 reviews | Active since Jan 2020
27 Feb 2026, 08:02
Disgusting disgraceful service bankmed.
Disgusting disgraceful service from BANKMED. Parents have been with them over 20 years. Ever since Candice Bruinger left a few months ago, service has gone into the gutter. Unhelpful, UNKNOWLEDGEABLE staff with attitude. NO COMPLAINTS MANAGERS EVER BOTHER TO CALL YOU BACK.
Helpful (0)
|Replies (0)MM
Mohammed M
1 reviews | Active since Jan 2020
27 Feb 2026, 08:02
Disgusting disgraceful service bankmed.
Disgusting disgraceful service from BANKMED. Parents have been with them over 20 years. Ever since Candice Bruinger left a few months ago, service has gone into the gutter. Unhelpful, UNKNOWLEDGEABLE staff with attitude. NO COMPLAINTS MANAGERS EVER BOTHER TO CALL YOU BACK.
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Replies (0)ZT
Zandile T
1 reviews | Active since Jan 2020
19 Feb 2026, 09:08
Most useless inhumane medical aid
Bankmed is the most useless medical aid ever. I have been living with Endometriosis for 10 years and I need to be on treatment to manage it. I have already had 3 operations to have it removed, of which I nearly died on my last procedure. I app**** for chronic benefit this year and last year, but they rejected my application stating that my medical aid plan does not cover Pelvic issues ICD N80.3. Currently I am paying R3,684 per month yet they cannot cover my treatment. I have been on 3 other medical aids previously and not once did I have to debate about why I need treatment. Bankmed is the most useless and inhumane organisation I have ever come across. I wouldn’t recommend it to anyone, they don’t care about people’s lives, they are just a money making scheme.
Helpful (0)
|Replies (0)ZT
Zandile T
1 reviews | Active since Jan 2020
19 Feb 2026, 09:08
Most useless inhumane medical aid
Bankmed is the most useless medical aid ever. I have been living with Endometriosis for 10 years and I need to be on treatment to manage it. I have already had 3 operations to have it removed, of which I nearly died on my last procedure. I app**** for chronic benefit this year and last year, but they rejected my application stating that my medical aid plan does not cover Pelvic issues ICD N80.3. Currently I am paying R3,684 per month yet they cannot cover my treatment. I have been on 3 other medical aids previously and not once did I have to debate about why I need treatment. Bankmed is the most useless and inhumane organisation I have ever come across. I wouldn’t recommend it to anyone, they don’t care about people’s lives, they are just a money making scheme.
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Replies (0)