CHECKERS: HUMILIATE FIRST, LIE SECOND, IGNORE THIRD

Shoprite Checkers Group - Checkers @ Whale Coast Mall - Herm****. On Monday, 10 November, my wife withdrew cash from Standard Bank ATM at Whale Coast Mall and immediately went shopping at Checkers. At the Checkers Liquor Shop, the cashier publicly held up her R100 note in front of other customers, embarrassing my wife (a teacher), then consulted the manager who refused to accept it. Standard Bank confirmed the next day that it is legal tender and Checkers had no right to refuse it. When I complained to Nicole at Checkers, she claimed she'd investigate and call back. She did, saying the manager told the cashier to accept the note, but the cashier was "off work." This was a lie - my wife found that same cashier working at the store half an hour later. I called Nicole back at 2:30 PM to inform her the cashier was indeed working. She promised to follow up and call me back. Over 24 hours later - still no call. I'm appalled by: ******* refusal of legal tender Public humiliation of my wife Staff lying or being *********** about their own schedules Zero follow-through or accountability Complete lack of professionalism This is the substandard service South Africans have become accustomed to, but I won't accept it. I don't pay premium prices for terrible service. I don't want anything free - I want accountability, an apology, and assurance this won't happen again. If no resolution, I'm escalating to social media, LinkedIn, and executive management.