Angry

I'm actually not happy, first time experience with Chekich, I bought shoes online delivery was Asap but the shoes were dirty showing that they've been worn and washed, I've sent an e-mail 2 days requesting a return they are not responding and they say return needs to be in 3 days from the purchase. Can someone atleast call me 0731579159, Why would you send me something which is dirty and with stains which are visible.