Ruined Carpets and appalling customer service

ChemDry Sandton ruined 2 expensive oriental carpets. The colour was stripped, the colours ran and the knots were loosened and left pulls all over the carpets. There was zero customer service, management refused to acknowledge the carpets were not returned in good condition. They took no responsibility at all for the problem. I would not use this company as they compounded the issue of damaging the carpets with their lack of care and customer service.