Telephone manners

On Friday 25 November my husband and I contacted Tygerberg Chem-Dry Carpet Cleaners to request the cleaning of three bedrooms and two couches. We were disappointed in the manner our request was handled. The receptionist was abrupt and impatient with her explanations. We were told the cost is R1,000.00 per 50 square meter. When asking her how to explain 50 square meters, she was not the most patient person. Now, we are not Quantity Surveyors, nor did we study Measuring, Engineering or anything of that sort where we can imagine how big 50 square meters are at a drop of a hat. Please Ms Receptionist, have patience with us elderly folk who need that extra explanation sometimes. Good telephone communications are important for your company. Kind Regards Esme'