Product defect and non response from supplier

Bought an expensive belly band to use after pregnancy to help stomach recover. Velcro wouldn't stick after two weeks. Emailed supplier and they wanted me to return the product at my own cost and time. Asked if can leave it at shop where bought it or that they can replace it or refund me. Now 6 weeks past caesarian already and have gotten no response. Unable to use it. Won't recommend this company or product to anyone if this is the customer service you receive.