No exchange policy, bad customer service.

Bought a jean online from Cherry Melon Maternity wear, 3 days later it tore on the outside of my leg, I emailed them to please do something. Sent the invoice and a picture of where the jean tore, on the picture you can even see that the jean is not even tight around my leg. Their response was that I should go to Menlyn and give the jean in at your Cherry Melon store there (man I LOVE going to corona infected mall’s when im 30weeks pregnant?!!) and the Cherry on the cake, they will send the jean all the way to Cape Town to have it fixed.... So I then explain to them that I needed this jean 2 weeks ago already, I had to wait for payday to be able to afford this R600 pair of jeans that lasted a whole 3 days, and I do not want to wait for how many weeks to fix it in Cape Town! Their reply: no it wont take that long. So I really expected them to immediately exchange my jean and courier to me a new pair of jeans with an apology. But it seems like that is too much to ask. No exchange policy I assume?? So I asked my grandmother to fix it for me, luckily she doesn’t live in Cape Town?!. She was disgusted at how bad Cherry Melon’s stitching was with my jean, and that’s what I get for R600? No this is beyond bad service.