1 reviews | Active since Member
I am totally disgusted with the level of service at Chery Cape Gate.. Not just the customer service, but their absolutely poor level of workmanship, actually pathetic would be more suitable. I bought my Tiggo 4 Pro brand new in 2022. When it went for its 30 000km service, I complained about a noise coming from the engine area….It was a very distinct knocking sound. The ran it through diagnostics, but could not find anything wrong. I took my car in a few times after that, but nobody could find the problem. Finally at the 60 000km service they found it….Faulty timing chain tensioner. From there it went from bad to worse. They ordered the timing chain set, and when it finally arrived, they discovered that they don’t have the tools to fit the timing chain!!!! Eventually this was done, but know my car has very high fuel consumption, leaking oil , 4 pints I had to put in over 10 000km, but they say it is normal oil consumption. One of the engine pipes clamps was damaged during the fitment of the timing chain and has not been replaced yet. The timing was done end of June… it is already October. So far, all of this cost me R7000, out of my own pocket. Today, 08 October Chery Cape Gate, was going to come fetch my car to replace the faulty pipe and sort out the oil leak due to their poor workmanship….it is almost 14h00…not a word from them and no calls from them yet…I have made work plans for today due to the service that had to be done. I travel long distance weekly, and have customers to see, things Chery Cape Gate don’t grasp. These last few services, every time two or three globes were faulty well…simply not true at all, as I check these things out the day I take it for a service. I would never recommend anyone to take their car there for servicing.
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