CC
Chery cape gate
Unclaimed Business
CC
Performance(last 12 months):
Ranked In Automotive
#44NPS Score
-100Unlikely
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceS
Sidw
1 reviews | Active since Jan 2020
17 Mar 2026, 18:01
I visited Cherry Cape Gate intending to purchase the Chery Tiggo Pro 4 (2026 model), advertised at R299,900 VAT inclusive
I visited Cherry Cape Gate intending to purchase the Chery Tiggo Pro 4 (2026 model), advertised at R299,900 VAT inclusive. I requested a pre-approval, which was done, and a deal was structured. While the consultant accommodated my requests (interest rate adjustment, balloon payment, and repayment term), I had serious concerns about the final pricing. I was told the finance house, WesBank, increased the vehicle price by over R32,000, which makes no sense. A reduced interest rate (from 10.25% to 9.35%) should benefit the consumer, not result in a higher overall price. Instead, the deal created more financial pressure. In all my years of buying cars, I’ve never experienced a finance house increasing the vehicle price. This lack of transparency is concerning. I’m still awaiting feedback.
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Sidw
1 reviews | Active since Jan 2020
17 Mar 2026, 18:01
I visited Cherry Cape Gate intending to purchase the Chery Tiggo Pro 4 (2026 model), advertised at R299,900 VAT inclusive
I visited Cherry Cape Gate intending to purchase the Chery Tiggo Pro 4 (2026 model), advertised at R299,900 VAT inclusive. I requested a pre-approval, which was done, and a deal was structured. While the consultant accommodated my requests (interest rate adjustment, balloon payment, and repayment term), I had serious concerns about the final pricing. I was told the finance house, WesBank, increased the vehicle price by over R32,000, which makes no sense. A reduced interest rate (from 10.25% to 9.35%) should benefit the consumer, not result in a higher overall price. Instead, the deal created more financial pressure. In all my years of buying cars, I’ve never experienced a finance house increasing the vehicle price. This lack of transparency is concerning. I’m still awaiting feedback.
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Kelsey N
1 reviews | Active since Jan 2020
13 Jan 2026, 07:28
Defective Chery Tiggo 4
I am highly frustrated and terribly disappointed in the performance (or lack thereof) of my Tiggo 4. Since I purchased this car in July 2024, it has just given problems which is not what I had expected at all. I was looking forward to zero problems and only service visits as that is was advertising promises right? "Aiming to rebuild customer confidence in Chinese brands". Since the start, it has been one issue after the other and when I pull the car in at the service department - they already know the number plate (B4TM4N-WP) and I'm sure they dread working on the vehicle. At first it was a sunroof issue, twice actually and to be quite honest, some days, it still does not want to open manually. Then there was the central locking which also from time to time is not working as it should, as well as every time I switch on the ignition, it tells me "I'm sorry but for now the system is not working. Please give me a moment" error. I don't just turn on the vehicle and drive, I do let it idle a bit and then remove it from "Park" and this does not make a difference. I was told a "system upgrade" would resolve this, but alas, I still sit with this problem. Then, there was a weird "tractor" sound and the car losing power whilst driving normally and going uphill, the sound just keeps getting worse. So this is not an "irritating" problem but something that really concerns me in terms of safety. So I had it checked out and after analysis I was told it is the solenoid that needs replacing. We had to wait quite a while for it to be imported, and while that was replaced, the battery ran flat. We actually only found this out because we have an extremely sensitive tracker on the car, that notifies us of basically every movement of the vehicle and we received a notification that the battery had been disconnected. When we phoned to ask what was happening with the vehicle we were told that the car would be ready later the day, obviously because the battery was on charge at the time. So my wife said that we can see the battery was removed. Eventually they had to replace the battery because I felt that if the battery ran flat, I wanted a new one as I don't want to struggle with a damaged battery after a while. Now, a few months later, the same problem is creeping back in - I can hear that same sound again. I reported this in December and I was told that the diagnostic person is only back from leave on the 5th of Jan and hence the car was booked in for yesterday(06/01/2026). When I got there yesterday morning, I was informed that this person is only back on the 12th of Jan. Now, I work for a Bank and I am not on leave - it is a huge inconvenience for me to bring my car in, arrange for transport etc, only to find out later that, nothing was done to the car and it needs to go back on the 13th of Jan. I am very despondent at the moment and it takes a lot for me to be typing out an email like this. Ever since I got my Chery, I have been promoting the brand and eventually I also want to upgrade. We got my wife one as well, and I even got my mother in law, as well as sister in law to purchase Chery's. All of them are happy with their purchases, but I seem to be the one with the defective car. Which is very ironic as I had to do a lot of convincing to my mother in law and sister to purchase their cars as they always swore that VW is the best. I know that you take pride in providing excellent customer service but the only pleasant interaction I have experienced thus far was the sale of the car :-( I really don't know what to do, I honestly feel like leaving the car at the dealership and handing you back the keys. Vehicle currently BACK at Chery Cape Gate Service department. If you guys don't know how to fix my Vehicle I want I new Vehicle by the end of this week. And I am NOT interested in empty promises that you have fixed the problem. This Vehicle has been in the service garage more than in my own garage.
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Kelsey N
1 reviews | Active since Jan 2020
13 Jan 2026, 07:28
Defective Chery Tiggo 4
I am highly frustrated and terribly disappointed in the performance (or lack thereof) of my Tiggo 4. Since I purchased this car in July 2024, it has just given problems which is not what I had expected at all. I was looking forward to zero problems and only service visits as that is was advertising promises right? "Aiming to rebuild customer confidence in Chinese brands". Since the start, it has been one issue after the other and when I pull the car in at the service department - they already know the number plate (B4TM4N-WP) and I'm sure they dread working on the vehicle. At first it was a sunroof issue, twice actually and to be quite honest, some days, it still does not want to open manually. Then there was the central locking which also from time to time is not working as it should, as well as every time I switch on the ignition, it tells me "I'm sorry but for now the system is not working. Please give me a moment" error. I don't just turn on the vehicle and drive, I do let it idle a bit and then remove it from "Park" and this does not make a difference. I was told a "system upgrade" would resolve this, but alas, I still sit with this problem. Then, there was a weird "tractor" sound and the car losing power whilst driving normally and going uphill, the sound just keeps getting worse. So this is not an "irritating" problem but something that really concerns me in terms of safety. So I had it checked out and after analysis I was told it is the solenoid that needs replacing. We had to wait quite a while for it to be imported, and while that was replaced, the battery ran flat. We actually only found this out because we have an extremely sensitive tracker on the car, that notifies us of basically every movement of the vehicle and we received a notification that the battery had been disconnected. When we phoned to ask what was happening with the vehicle we were told that the car would be ready later the day, obviously because the battery was on charge at the time. So my wife said that we can see the battery was removed. Eventually they had to replace the battery because I felt that if the battery ran flat, I wanted a new one as I don't want to struggle with a damaged battery after a while. Now, a few months later, the same problem is creeping back in - I can hear that same sound again. I reported this in December and I was told that the diagnostic person is only back from leave on the 5th of Jan and hence the car was booked in for yesterday(06/01/2026). When I got there yesterday morning, I was informed that this person is only back on the 12th of Jan. Now, I work for a Bank and I am not on leave - it is a huge inconvenience for me to bring my car in, arrange for transport etc, only to find out later that, nothing was done to the car and it needs to go back on the 13th of Jan. I am very despondent at the moment and it takes a lot for me to be typing out an email like this. Ever since I got my Chery, I have been promoting the brand and eventually I also want to upgrade. We got my wife one as well, and I even got my mother in law, as well as sister in law to purchase Chery's. All of them are happy with their purchases, but I seem to be the one with the defective car. Which is very ironic as I had to do a lot of convincing to my mother in law and sister to purchase their cars as they always swore that VW is the best. I know that you take pride in providing excellent customer service but the only pleasant interaction I have experienced thus far was the sale of the car :-( I really don't know what to do, I honestly feel like leaving the car at the dealership and handing you back the keys. Vehicle currently BACK at Chery Cape Gate Service department. If you guys don't know how to fix my Vehicle I want I new Vehicle by the end of this week. And I am NOT interested in empty promises that you have fixed the problem. This Vehicle has been in the service garage more than in my own garage.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
29 Oct 2024, 18:39
Bad after service
We purchased a Chery PRO 1.5 LIT CVT about two months ago. On receipt I pointed to the salesman Lance that the front disk had grooves in and for a new vehicle it should not have any, his response was "I not technical and we don't check as part of the vehicle inspection to get it ready for delivery. But not a problem just book it in at Haval and they will sort it out." As part of the walk around he open the boot and had to slam it closed and stated it in normal to close it hard and he know older folks don't like it but not to worry as the vehicle is build to handle it. We book the vehicle in by Haval for the **** issue pointed out by me. After spending about four hours at the service Centre they told my wife to booked the vehicle in after we reach 1000km. Just after the service I notice the the boot is not aligned and phone the salesman Lance who told my wife no problem just take it Haval and they sort it out. We waited until we reached the 100km and book the vehicle in. 1. To fix the brake disc with the groove 2. Boot alignment 3. Auto brake assist that was making a weird noise when activate when we stop slowly. Was promised that all will be sorted once they get the go ahead from Chery SA. We had a chat about the boot issue and I told him what the salesman told me the brake disk and slamming the boot. When we collected the vehicle I was informed that there is nothing that they will do to the brake disc and technically it working. There is nothing wrong with the auto brake assist and it must be a brawer issue and thirdly they tried to align the boot but could not and that we must book the vehicle in again as it needs to go to a panel shop to get a quote and then if Chery SA approve it will they fix it. I was very upset and went to Chery and asked for the manager. I was informed she is not in what is the problem I explained the issue to him and took a copy of the report and told me the manager will phone me the next day, this happened on Thursday 24.10.2024. To date nobody from Chery Cape Gate phoned me. Only Chery SA phoned me to rate the service I gat at Haval.
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Anonymous
1 reviews | Active since Jan 2020
29 Oct 2024, 18:39
Bad after service
We purchased a Chery PRO 1.5 LIT CVT about two months ago. On receipt I pointed to the salesman Lance that the front disk had grooves in and for a new vehicle it should not have any, his response was "I not technical and we don't check as part of the vehicle inspection to get it ready for delivery. But not a problem just book it in at Haval and they will sort it out." As part of the walk around he open the boot and had to slam it closed and stated it in normal to close it hard and he know older folks don't like it but not to worry as the vehicle is build to handle it. We book the vehicle in by Haval for the **** issue pointed out by me. After spending about four hours at the service Centre they told my wife to booked the vehicle in after we reach 1000km. Just after the service I notice the the boot is not aligned and phone the salesman Lance who told my wife no problem just take it Haval and they sort it out. We waited until we reached the 100km and book the vehicle in. 1. To fix the brake disc with the groove 2. Boot alignment 3. Auto brake assist that was making a weird noise when activate when we stop slowly. Was promised that all will be sorted once they get the go ahead from Chery SA. We had a chat about the boot issue and I told him what the salesman told me the brake disk and slamming the boot. When we collected the vehicle I was informed that there is nothing that they will do to the brake disc and technically it working. There is nothing wrong with the auto brake assist and it must be a brawer issue and thirdly they tried to align the boot but could not and that we must book the vehicle in again as it needs to go to a panel shop to get a quote and then if Chery SA approve it will they fix it. I was very upset and went to Chery and asked for the manager. I was informed she is not in what is the problem I explained the issue to him and took a copy of the report and told me the manager will phone me the next day, this happened on Thursday 24.10.2024. To date nobody from Chery Cape Gate phoned me. Only Chery SA phoned me to rate the service I gat at Haval.
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Replies (0)WD
Wayne D
1 reviews | Active since Jan 2020
8 Oct 2024, 11:56
Chery Cape Gate - Poor workmanship
I am totally disgusted with the level of service at Chery Cape Gate.. Not just the customer service, but their absolutely poor level of workmanship, actually pathetic would be more suitable. I bought my Tiggo 4 Pro brand new in 2022. When it went for its 30 000km service, I complained about a noise coming from the engine area….It was a very distinct knocking sound. The ran it through diagnostics, but could not find anything wrong. I took my car in a few times after that, but nobody could find the problem. Finally at the 60 000km service they found it….Faulty timing chain tensioner. From there it went from bad to worse. They ordered the timing chain set, and when it finally arrived, they discovered that they don’t have the tools to fit the timing chain!!!! Eventually this was done, but know my car has very high fuel consumption, leaking oil , 4 pints I had to put in over 10 000km, but they say it is normal oil consumption. One of the engine pipes clamps was damaged during the fitment of the timing chain and has not been replaced yet. The timing was done end of June… it is already October. So far, all of this cost me R7000, out of my own pocket. Today, 08 October Chery Cape Gate, was going to come fetch my car to replace the faulty pipe and sort out the oil leak due to their poor workmanship….it is almost 14h00…not a word from them and no calls from them yet…I have made work plans for today due to the service that had to be done. I travel long distance weekly, and have customers to see, things Chery Cape Gate don’t grasp. These last few services, every time two or three globes were faulty well…simply not true at all, as I check these things out the day I take it for a service. I would never recommend anyone to take their car there for servicing.
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Wayne D
1 reviews | Active since Jan 2020
8 Oct 2024, 11:56
Chery Cape Gate - Poor workmanship
I am totally disgusted with the level of service at Chery Cape Gate.. Not just the customer service, but their absolutely poor level of workmanship, actually pathetic would be more suitable. I bought my Tiggo 4 Pro brand new in 2022. When it went for its 30 000km service, I complained about a noise coming from the engine area….It was a very distinct knocking sound. The ran it through diagnostics, but could not find anything wrong. I took my car in a few times after that, but nobody could find the problem. Finally at the 60 000km service they found it….Faulty timing chain tensioner. From there it went from bad to worse. They ordered the timing chain set, and when it finally arrived, they discovered that they don’t have the tools to fit the timing chain!!!! Eventually this was done, but know my car has very high fuel consumption, leaking oil , 4 pints I had to put in over 10 000km, but they say it is normal oil consumption. One of the engine pipes clamps was damaged during the fitment of the timing chain and has not been replaced yet. The timing was done end of June… it is already October. So far, all of this cost me R7000, out of my own pocket. Today, 08 October Chery Cape Gate, was going to come fetch my car to replace the faulty pipe and sort out the oil leak due to their poor workmanship….it is almost 14h00…not a word from them and no calls from them yet…I have made work plans for today due to the service that had to be done. I travel long distance weekly, and have customers to see, things Chery Cape Gate don’t grasp. These last few services, every time two or three globes were faulty well…simply not true at all, as I check these things out the day I take it for a service. I would never recommend anyone to take their car there for servicing.
0
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Warren P
1 reviews | Active since Jan 2020
28 Sept 2024, 08:58
Horrible Service
I am writing to express my profound disappointment and frustration with the handling of my recent vehicle purchase at your dealership. What began as a promising experience with Nelo, my sales agent, and Jaco in finance, has turned into a week-long ordeal that has not only wasted my time but also caused significant distress. After spending an entire week planning and arranging this purchase, and after being assured that my monthly installment would be R7,800—including my trade-in vehicle—I was blindsided the day before collection. I was abruptly informed that my current vehicle had not been loaded correctly, resulting in a shortfall of R40,000. Consequently, my monthly installment would now increase to R8,700. From the very start, I made it clear that my budget was to remain under R8,000 per month. This sudden change, right before I was due to collect the vehicle, is unacceptable. Despite this error being entirely on the part of your team, I was told that nothing could be done to rectify the situation. The Dealer Principal even stated that he would not allow the dealership to make a loss on the vehicle and that no resolution would be offered, regardless of the impact on me as a customer. This experience has been a complete waste of my time and has caused immense disappointment. I feel that your dealership has not only failed to honor its commitment but also disregarded the importance of customer satisfaction and accountability. I expected a professional and transparent transaction, but what I received instead was a week of broken promises and unmet expectations. I urge you to reconsider your position and find a fair resolution to this situation. I have invested significant time and effort into this purchase, and I believe that as a reputable dealership, you should take responsibility for the mistakes made and provide a solution that respects the commitment made to me as your customer. I await your prompt response.
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Warren P
1 reviews | Active since Jan 2020
28 Sept 2024, 08:58
Horrible Service
I am writing to express my profound disappointment and frustration with the handling of my recent vehicle purchase at your dealership. What began as a promising experience with Nelo, my sales agent, and Jaco in finance, has turned into a week-long ordeal that has not only wasted my time but also caused significant distress. After spending an entire week planning and arranging this purchase, and after being assured that my monthly installment would be R7,800—including my trade-in vehicle—I was blindsided the day before collection. I was abruptly informed that my current vehicle had not been loaded correctly, resulting in a shortfall of R40,000. Consequently, my monthly installment would now increase to R8,700. From the very start, I made it clear that my budget was to remain under R8,000 per month. This sudden change, right before I was due to collect the vehicle, is unacceptable. Despite this error being entirely on the part of your team, I was told that nothing could be done to rectify the situation. The Dealer Principal even stated that he would not allow the dealership to make a loss on the vehicle and that no resolution would be offered, regardless of the impact on me as a customer. This experience has been a complete waste of my time and has caused immense disappointment. I feel that your dealership has not only failed to honor its commitment but also disregarded the importance of customer satisfaction and accountability. I expected a professional and transparent transaction, but what I received instead was a week of broken promises and unmet expectations. I urge you to reconsider your position and find a fair resolution to this situation. I have invested significant time and effort into this purchase, and I believe that as a reputable dealership, you should take responsibility for the mistakes made and provide a solution that respects the commitment made to me as your customer. I await your prompt response.
0
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Elmien P
1 reviews | Active since Jan 2020
23 May 2024, 11:07
Happy Client, Chery Cape Gate
Had a great experience at Chery Cape Gate. Phoned about a dashboard indicator, Gerhard requested me to bring the vehicle and 15 minutes later everything was sorted! What a great experience! Thank you Gerhard, and thank you Chery Cape Gate!!
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Elmien P
1 reviews | Active since Jan 2020
23 May 2024, 11:07
Happy Client, Chery Cape Gate
Had a great experience at Chery Cape Gate. Phoned about a dashboard indicator, Gerhard requested me to bring the vehicle and 15 minutes later everything was sorted! What a great experience! Thank you Gerhard, and thank you Chery Cape Gate!!
0
Replies (0)