KN
Kelsey N
Active since Jun 2024
4
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0
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Reviews
4 reviews3 months ago
UNSATISFIED CHERY SERVICE
I would like to follow-up on my review of earlier this week about Chery Cape Gate Service standard. My vehicle has been in their garage since Tuesday morning 7am. They only started working on my vehicle past 3pm after I asked why my vehicle hasn't even been moved since I dropped it off the morning. My vehicle has been there since Tuesday and NO ONE has called me to update me on my vehicle or tell me if I will have my vehicle back REPAIRED/REPLACED by the weekend. I keep calling and no one answers. I message the person who sold the vehicle to me and he rep**** at 13:49 saying they will call me immediately, needless to say it is past 15:00 and NO ONE has called me. I tried calling them and no answer as always. I can't keep struggling like this with a dealership. I want answers. If they can't even give me feedback on the status of my vehicle, how are they even going to be able to TRY repair my vehicle for the same issue 6 months later. This is unacceptable!! If this is how Chery does busy I think I should just sell both my Chery vehicle and go back to Volkswagen.
56 replies
3 months ago
Defective Chery Tiggo 4
I am highly frustrated and terribly disappointed in the performance (or lack thereof) of my Tiggo 4. Since I purchased this car in July 2024, it has just given problems which is not what I had expected at all. I was looking forward to zero problems and only service visits as that is was advertising promises right? "Aiming to rebuild customer confidence in Chinese brands". Since the start, it has been one issue after the other and when I pull the car in at the service department - they already know the number plate (B4TM4N-WP) and I'm sure they dread working on the vehicle. At first it was a sunroof issue, twice actually and to be quite honest, some days, it still does not want to open manually. Then there was the central locking which also from time to time is not working as it should, as well as every time I switch on the ignition, it tells me "I'm sorry but for now the system is not working. Please give me a moment" error. I don't just turn on the vehicle and drive, I do let it idle a bit and then remove it from "Park" and this does not make a difference. I was told a "system upgrade" would resolve this, but alas, I still sit with this problem. Then, there was a weird "tractor" sound and the car losing power whilst driving normally and going uphill, the sound just keeps getting worse. So this is not an "irritating" problem but something that really concerns me in terms of safety. So I had it checked out and after analysis I was told it is the solenoid that needs replacing. We had to wait quite a while for it to be imported, and while that was replaced, the battery ran flat. We actually only found this out because we have an extremely sensitive tracker on the car, that notifies us of basically every movement of the vehicle and we received a notification that the battery had been disconnected. When we phoned to ask what was happening with the vehicle we were told that the car would be ready later the day, obviously because the battery was on charge at the time. So my wife said that we can see the battery was removed. Eventually they had to replace the battery because I felt that if the battery ran flat, I wanted a new one as I don't want to struggle with a damaged battery after a while. Now, a few months later, the same problem is creeping back in - I can hear that same sound again. I reported this in December and I was told that the diagnostic person is only back from leave on the 5th of Jan and hence the car was booked in for yesterday(06/01/2026). When I got there yesterday morning, I was informed that this person is only back on the 12th of Jan. Now, I work for a Bank and I am not on leave - it is a huge inconvenience for me to bring my car in, arrange for transport etc, only to find out later that, nothing was done to the car and it needs to go back on the 13th of Jan. I am very despondent at the moment and it takes a lot for me to be typing out an email like this. Ever since I got my Chery, I have been promoting the brand and eventually I also want to upgrade. We got my wife one as well, and I even got my mother in law, as well as sister in law to purchase Chery's. All of them are happy with their purchases, but I seem to be the one with the defective car. Which is very ironic as I had to do a lot of convincing to my mother in law and sister to purchase their cars as they always swore that VW is the best. I know that you take pride in providing excellent customer service but the only pleasant interaction I have experienced thus far was the sale of the car :-( I really don't know what to do, I honestly feel like leaving the car at the dealership and handing you back the keys. Vehicle currently BACK at Chery Cape Gate Service department. If you guys don't know how to fix my Vehicle I want I new Vehicle by the end of this week. And I am NOT interested in empty promises that you have fixed the problem. This Vehicle has been in the service garage more than in my own garage.
0 replies
21 months ago
TERRIBLE SERVICE
I would like to express my utmost disappointment in the service. I enquired on the 22 July 2024 for my tracker and still no tracker installed in my vechile. I had an appointment for someone to come out on the 5th August to install and no one pitched. Then scheduled for the 6th same no one pitched. Then on the 7th for 8am and by 1pm no one had been here, 15:15 someone called and said they outside my complex but can't install due to his testing tool not working. If this is how long it takes to have a tracker installed how will things be in the case of an emergency. This is pathetic service.
53 replies
23 months ago
Terrible Service on ***** case.
I am a Prestige Banking client and I reported a ***** case on my bank account on the 1st June for transaction that happened on the 31st May. Standard Bank immediately stopped both my cards even though the ***** was only on the one. I had no access to my accounts and was not able to transfer my money offer to my cheque account to make sure my debit orders can go off. I then only received new cards today 6th June 2024, I have been spending all day since 10:34 on the phone trying to sort out my accounts. My account is now in arrears due to R130 unpaid return debit orders and no one at Standard Bank seems to understand how this is unacceptable and I need these amount for unsuccessful transactions refunded. No one at Standard Bank seems to understand that this is not my error but theirs. All they can say is they will investigate it but can not assure that it will be refunded. Pathetic
318 replies
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