CS
Chery SA
Claimed Business
CS
Rated in:
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Chery SA faces severe and systemic challenges across virtually every dimension of the customer experience. Customers consistently report persistent vehicle defects, non-existent aftercare, weeks-long repair delays with no communication, and a pattern of staff dismissiveness. A small number of positive experiences, where named staff deliver outstanding personal service, stand in stark contrast to the overwhelmingly negative sentiment.
Top Strengths:
- •Staff Professionalism & Conduct: A handful of named staff such as Alma, Xolo, Kevin Kruger, Bongani, Bruce Fulton, and Miguel are praised for genuine helpfulness, product knowledge, and warm personal service that creates loyal customers.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#27
in Car Dealerships
NPS Score
-89
Recommended: Unlikely
Review Distribution
1.4|109 Reviews
May '25 - Apr '26
5(7.2%)
4(1%)
3(3.1%)
2(2.1%)
1(86.6%)
5(7.2%)
4(1%)
3(3.1%)
2(2.1%)
1(86.6%)
Recent reviews (109)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJJ
Jason J
1 reviews | Active since Jan 2020
17 Mar 2026, 06:55
Chery SA are so unhelpful
To date I have not received any feedback from Chery SA regarding status of my car - this is so unprofessional on their behalf honestly - I am out of a car since 19 January and still don't know what's happening - honestly this isn't right, I have posted several messages on helopeter to no avail and tried calling them countless times without a response
Helpful (0)
|Replies (0)JJ
Jason J
1 reviews | Active since Jan 2020
17 Mar 2026, 06:55
Chery SA are so unhelpful
To date I have not received any feedback from Chery SA regarding status of my car - this is so unprofessional on their behalf honestly - I am out of a car since 19 January and still don't know what's happening - honestly this isn't right, I have posted several messages on helopeter to no avail and tried calling them countless times without a response
0
Replies (0)mS
mantoa S
1 reviews | Active since Jan 2020
13 Mar 2026, 16:26
Worn out brakes for my new car. Not happy at all
Wanna give Chery a zero shame. I love my Tiggo 4 pro that I purchased and received in december. But 2 months in. My brakes were giving some funny sound. I called Chery alberton and was told to take it in to the service department. That was just last month. Now they are worse. My car is not even 6 months old buy make noise like its some Old Trolley. Thumb doen. I am not happy with this.
Helpful (0)
|Replies (0)mS
mantoa S
1 reviews | Active since Jan 2020
13 Mar 2026, 16:26
Worn out brakes for my new car. Not happy at all
Wanna give Chery a zero shame. I love my Tiggo 4 pro that I purchased and received in december. But 2 months in. My brakes were giving some funny sound. I called Chery alberton and was told to take it in to the service department. That was just last month. Now they are worse. My car is not even 6 months old buy make noise like its some Old Trolley. Thumb doen. I am not happy with this.
0
Replies (0)AH
Andrea H
1 reviews | Active since Jan 2020
10 Mar 2026, 10:34
Dangerous, Hazardous, Unsafe, Malfunctioning Vehicles
Good day Chery South Africa In December 2023 I bought a brand-new Chery Tiggo Pro 7 Executive. I used two thirds of my life savings to buy this vehicle in cash so that I can have a new, reliable and safe vehicle to drive myself and my young daughter around and to also not have the burden of having to pay thousands every month for a vehicle which would have financially strained me and impact what I can do as a mother for my child in terms of providing for her and making sure she has everything she needs. I am not married and I cannot rely on someone else for this. On Monday 02 March 2026, my “new” vehicle with 16,000 km on the clock decided it is just not going to change gears. I switched the car on and put it in reverse, when I was done reversing and put it in drive and gave petrol it changes back to reverse and goes backwards instead of forward and so it went on until I switched the vehicle off and put it in drive and drove away. I thought, well maybe just some heating up issue. When I arrived at work and I drove into the parking lot, another vehicle came from the front and one of us had to give way in terms of reversing, now I put my vehicle in reverse, give petrol and yet again, instead of changing gears it goes back to drive and my car goes forward instead of backwards, almost hitting this other vehicle. This parking lot is on three levels, this is a serious risk, I can over the rails. We need to go to work daily, we have other vehicles on the road, many times busy traffic, people running over roads, walking behind your car, pedestrian crossings, animals, etc. These gears drive and reverse are essential for safe and efficient driving. Chery has made such a huge impact in the South African market in terms of what the vehicles can offer, but it is really worth investing two thirds of your life savings and risking your life, the life of your child and others to have a safe and reliable vehicle and instead you are provided with a hazardous, unsafe, dangerous and malfunctioning vehicle. This is extremely concerning and it raises serious questions about these vehicles and their safety to their users and other road users (vehicles, trucks, motorcycles, bicycles, etc) and pedestrians. My vehicle has been with the repair centre since Wednesday 04 March 2026 after they initially said they could only help me the following week and on top of that they requested that I drive the vehicle to them in this condition?????? I refused; it has been a week. I am supposed to go to the office; I can’t because I don’t have transport. I am opening myself up to disciplinary action because this is not my employer’s problem and I as an employee need to adhere to my employer’s policies, but how do I do that without a vehicle? A vehicle that is supposed to be “new” and functioning, instead it is hazardous and malfunctioning. What am I to do if I lose my job????? All because I chose to buy one of your broken, bad built vehicles????? The repair centre doesn’t know what is wrong with my vehicle and they are trying to figure out the reason for this malfunctioning broken vehicle I got from you. Please let me know how you intend to fix this? And what are your plans with these dangerous vehicles?
Helpful (0)
|Replies (0)AH
Andrea H
1 reviews | Active since Jan 2020
10 Mar 2026, 10:34
Dangerous, Hazardous, Unsafe, Malfunctioning Vehicles
Good day Chery South Africa In December 2023 I bought a brand-new Chery Tiggo Pro 7 Executive. I used two thirds of my life savings to buy this vehicle in cash so that I can have a new, reliable and safe vehicle to drive myself and my young daughter around and to also not have the burden of having to pay thousands every month for a vehicle which would have financially strained me and impact what I can do as a mother for my child in terms of providing for her and making sure she has everything she needs. I am not married and I cannot rely on someone else for this. On Monday 02 March 2026, my “new” vehicle with 16,000 km on the clock decided it is just not going to change gears. I switched the car on and put it in reverse, when I was done reversing and put it in drive and gave petrol it changes back to reverse and goes backwards instead of forward and so it went on until I switched the vehicle off and put it in drive and drove away. I thought, well maybe just some heating up issue. When I arrived at work and I drove into the parking lot, another vehicle came from the front and one of us had to give way in terms of reversing, now I put my vehicle in reverse, give petrol and yet again, instead of changing gears it goes back to drive and my car goes forward instead of backwards, almost hitting this other vehicle. This parking lot is on three levels, this is a serious risk, I can over the rails. We need to go to work daily, we have other vehicles on the road, many times busy traffic, people running over roads, walking behind your car, pedestrian crossings, animals, etc. These gears drive and reverse are essential for safe and efficient driving. Chery has made such a huge impact in the South African market in terms of what the vehicles can offer, but it is really worth investing two thirds of your life savings and risking your life, the life of your child and others to have a safe and reliable vehicle and instead you are provided with a hazardous, unsafe, dangerous and malfunctioning vehicle. This is extremely concerning and it raises serious questions about these vehicles and their safety to their users and other road users (vehicles, trucks, motorcycles, bicycles, etc) and pedestrians. My vehicle has been with the repair centre since Wednesday 04 March 2026 after they initially said they could only help me the following week and on top of that they requested that I drive the vehicle to them in this condition?????? I refused; it has been a week. I am supposed to go to the office; I can’t because I don’t have transport. I am opening myself up to disciplinary action because this is not my employer’s problem and I as an employee need to adhere to my employer’s policies, but how do I do that without a vehicle? A vehicle that is supposed to be “new” and functioning, instead it is hazardous and malfunctioning. What am I to do if I lose my job????? All because I chose to buy one of your broken, bad built vehicles????? The repair centre doesn’t know what is wrong with my vehicle and they are trying to figure out the reason for this malfunctioning broken vehicle I got from you. Please let me know how you intend to fix this? And what are your plans with these dangerous vehicles?
0
Replies (0)SN
Samantha N
1 reviews | Active since Jan 2020
6 Mar 2026, 15:43
Chery SA will financially ruin you
We experienced an issue with our vehicle while driving down to Durban from Bloemfontein on holiday. It is day 12 and our car is still not fixed. We only found out after a week and 3 days that the parts needed to fix our vehicle is on back order and could take 6 weeks. We have had 12 days of hell begging and pleading constantly for updates, callbacks and emails - they just ignore us and if they do respond, they take 2 to 3 days. They rented us a vehicle to get home - booked us an uber to go collect the rental vehicle but booked an uber go resulting in us having to kick our child out of the uber and leave her alone at the holiday home. Then we had to pay a R2400 deposit for the rental which was supposed to be refundable - Chery told us that we should collect the car the friday and drop it off at avis bloem on the monday with a full tank of petrol - which we did, only to be told 2 days later that we are being penalized R1400 because we did not drop the car off in Ballito (like seriously, we live in Bloem, must we fly the car back), R400 because we did more than the allowed ****ms (but from ballito to our home is over ****ms) and the last amount for insurance, contract fees and admin fees all coming to R2200 - all because of Chery's incompetency. We also had to stay an extra night because we thought that the car would be ready for when we needed it so we gave the branch where the car is standing an extra day to finish - that extra night was R1500. In desperation to be rid of the terrible service, i need to sell my paid off chery and buy a different brand just so i dont have to deal with this ridiculous brand anymore, to be saved from the emotional trquma im experiencing which will result in me having to finance the difference between the 2 vehicles because apparently I have to accept that losing R160000 in 2.5 years on a car is just grand! I have lodged a complaint with MIOSA, Chery does not even take that to heart, they just dont care. Do NOT buy a chery, its a **** brand, you will only cause yourself massive trauma. Attached is a screenshot of the money avis has penalized us so you can see its not a lie. Chery also will not provide me with the voice recordings that I requested twice already.
Helpful (0)
|Replies (0)SN
Samantha N
1 reviews | Active since Jan 2020
6 Mar 2026, 15:43
Chery SA will financially ruin you
We experienced an issue with our vehicle while driving down to Durban from Bloemfontein on holiday. It is day 12 and our car is still not fixed. We only found out after a week and 3 days that the parts needed to fix our vehicle is on back order and could take 6 weeks. We have had 12 days of hell begging and pleading constantly for updates, callbacks and emails - they just ignore us and if they do respond, they take 2 to 3 days. They rented us a vehicle to get home - booked us an uber to go collect the rental vehicle but booked an uber go resulting in us having to kick our child out of the uber and leave her alone at the holiday home. Then we had to pay a R2400 deposit for the rental which was supposed to be refundable - Chery told us that we should collect the car the friday and drop it off at avis bloem on the monday with a full tank of petrol - which we did, only to be told 2 days later that we are being penalized R1400 because we did not drop the car off in Ballito (like seriously, we live in Bloem, must we fly the car back), R400 because we did more than the allowed ****ms (but from ballito to our home is over ****ms) and the last amount for insurance, contract fees and admin fees all coming to R2200 - all because of Chery's incompetency. We also had to stay an extra night because we thought that the car would be ready for when we needed it so we gave the branch where the car is standing an extra day to finish - that extra night was R1500. In desperation to be rid of the terrible service, i need to sell my paid off chery and buy a different brand just so i dont have to deal with this ridiculous brand anymore, to be saved from the emotional trquma im experiencing which will result in me having to finance the difference between the 2 vehicles because apparently I have to accept that losing R160000 in 2.5 years on a car is just grand! I have lodged a complaint with MIOSA, Chery does not even take that to heart, they just dont care. Do NOT buy a chery, its a **** brand, you will only cause yourself massive trauma. Attached is a screenshot of the money avis has penalized us so you can see its not a lie. Chery also will not provide me with the voice recordings that I requested twice already.
0
Replies (0)TB
Tyson B
1 reviews | Active since Jan 2020
6 Mar 2026, 13:24
***********, stupid people
If I could give you no stars I would. We brought my wife's car in as it is slipping and it clearly has a mechanical fault, with less than 40k km, and have been informed that they cant fix it until thw service! What the hell, you admit the car has an issue yet cant and wont fix it! You guys are an absolute joke! We are now without a driveable vehicle until the service. However, we have to wait for the time to pass as we cant drive it. You tell us its the plugs and need to replace them but need to pay for it unless we wait for the service! How the f@#k does that make sense! We have hated every minute of owning a Chery
Helpful (0)
|Replies (0)TB
Tyson B
1 reviews | Active since Jan 2020
6 Mar 2026, 13:24
***********, stupid people
If I could give you no stars I would. We brought my wife's car in as it is slipping and it clearly has a mechanical fault, with less than 40k km, and have been informed that they cant fix it until thw service! What the hell, you admit the car has an issue yet cant and wont fix it! You guys are an absolute joke! We are now without a driveable vehicle until the service. However, we have to wait for the time to pass as we cant drive it. You tell us its the plugs and need to replace them but need to pay for it unless we wait for the service! How the f@#k does that make sense! We have hated every minute of owning a Chery
0
Replies (0)JJ
Jason J
1 reviews | Active since Jan 2020
6 Mar 2026, 09:19
Chery SA are so ***********
Why haven't I received any response or feedback from Chery SA - what is the point of voicing my concerns if I nobody does anything about it - I am sitting and waiting for my car for almost 7 weeks without ANY FEEDBACK from CHery - i have no idea what the next steps are- can this not be escalated further - this is unacceptable and so unprofessional
Helpful (0)
|Replies (0)JJ
Jason J
1 reviews | Active since Jan 2020
6 Mar 2026, 09:19
Chery SA are so ***********
Why haven't I received any response or feedback from Chery SA - what is the point of voicing my concerns if I nobody does anything about it - I am sitting and waiting for my car for almost 7 weeks without ANY FEEDBACK from CHery - i have no idea what the next steps are- can this not be escalated further - this is unacceptable and so unprofessional
0
Replies (0)JJ
Jason J
1 reviews | Active since Jan 2020
2 Mar 2026, 15:44
Chery sa are *****s
I am writing this after sending an email a week ago to chery sa to no avail. I had an incident on the 19th of January. To date chery sa have n9t assisted me in any way possible. I am still waiting parts for my car to be repaired and they havent even got back to me as to when this will happen. They have made no attempt to assist me even though I have been stranded since then, its now going on 6 weeks This is such poor customer service frok cherry sa I sent an email requesting assistance like a courtesy car , they haven't bothered responding or even tried to contact me Chery sa are *****s ****s and offer no after sales service whatsoever, it is so disappointing as I really thought they were different . I hope I get some answers soon but for now chery sa is a complete and utter waste of time. With no assistance given to their customer
Helpful (0)
|Replies (0)JJ
Jason J
1 reviews | Active since Jan 2020
2 Mar 2026, 15:44
Chery sa are *****s
I am writing this after sending an email a week ago to chery sa to no avail. I had an incident on the 19th of January. To date chery sa have n9t assisted me in any way possible. I am still waiting parts for my car to be repaired and they havent even got back to me as to when this will happen. They have made no attempt to assist me even though I have been stranded since then, its now going on 6 weeks This is such poor customer service frok cherry sa I sent an email requesting assistance like a courtesy car , they haven't bothered responding or even tried to contact me Chery sa are *****s ****s and offer no after sales service whatsoever, it is so disappointing as I really thought they were different . I hope I get some answers soon but for now chery sa is a complete and utter waste of time. With no assistance given to their customer
0
Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
26 Feb 2026, 16:18
Splendid service.
Good day.. please forward my message to Chery welkom specifically Janie Voster 💐 Zané 💐, ntate Elias 👏👏👏 and the friedly gentleman by the computers 👌👌. My heartfelt gratitude for excellent service everytime im there. Everything keeps going from good to best everytime. If I had means to show my appreciation to you I would but hope my words to you sure mean something to you. I appreciate you for making my experience superb... And all the technicians, I may not know all of you but my heart knows the magic you've done for my jalopy😁 to be a smooth sailer.🫡. I wish my warranty could never end so I can keep coming here.
Helpful (0)
|Replies (0)LM
Lerato M
1 reviews | Active since Jan 2020
26 Feb 2026, 16:18
Splendid service.
Good day.. please forward my message to Chery welkom specifically Janie Voster 💐 Zané 💐, ntate Elias 👏👏👏 and the friedly gentleman by the computers 👌👌. My heartfelt gratitude for excellent service everytime im there. Everything keeps going from good to best everytime. If I had means to show my appreciation to you I would but hope my words to you sure mean something to you. I appreciate you for making my experience superb... And all the technicians, I may not know all of you but my heart knows the magic you've done for my jalopy😁 to be a smooth sailer.🫡. I wish my warranty could never end so I can keep coming here.
0
Replies (0)