Chery SA
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Chery SA is facing significant customer experience challenges across nearly every operational area. Owners describe recurring mechanical failures, severe parts delays, and broken communication channels with both dealerships and head office. While isolated dealership experiences and individual sales staff receive praise, the dominant narrative is one of frustration, safety concerns, and unresolved warranty disputes.
TrustIndex
1.9
Jul '25 - Jun '26
Based on recent customer reviews, Chery SA is facing significant customer experience challenges across nearly every operational area. Owners describe recurring mechanical failures, severe parts delays, and broken communication channels with both dealerships and head office. While isolated dealership experiences and individual sales staff receive praise, the dominant narrative is one of frustration, safety concerns, and unresolved warranty disputes.
The most common complaint about Chery SA, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Customers overwhelmingly describe being ignored by Chery SA customer care and dealerships. Emails go unanswered for weeks, callbacks never materialise, and escalations to head office yield no resolution. Named representatives like Lucia are repeatedly cited for poor responsiveness and dismissive conduct.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Good day. I hope this email finds you well. On 29 November 2024 at about 10:36 I arrived at Chery Midrand to finalise documents and collect my car- Chery Tiggo 7 ProMax AWD. Throughout the whole process and buildup of collecting the vehicle, I was assisted by Shana Crawford. It was a smooth process as both parties involved- the salesperson and the client were eager to seal the deal. I had just settled my vehicle which was financed my MFC, and paid R80000 deposit towards the Chery. Prior to that, I had asked 2 friends who drive different brands- 1 being a Chery Tiggo 7 and the other being a Hyundai Tuscon to “sell” the brand to me. My friend who drives the Chery sold the brand. As a result, I headed to Chery Midrand, test drove the 7 and 7 ProMax. I then bought the 7 ProMax AWD. December 2024 I experienced rattling sounds on the sunroof. I raised it with Shana who then communicated with her office. Car was taken in, checked and brought back to me. However, the sound did not stop. I then went back and reported the issue again. The sunroof was replaced mid 2025 (in fact, towards the end due to unavailability of parts). On a monthly basis in 2025, with no exaggerations, I’ve frequented Chery Midrand reporting 2 issues on the alleged brand new car upon purchase. 1. Petrol gauge showing no petrol while on full tank, and going back to full, 2. Car randomly switching off while driving. Chery Midrand would take the car and confirm that the issues have been sorted. These are issues that I endured and reported in 2025 alone. In December 2025, mechanic from Chery Midrand by the name of Gert took my car in after they had heard of similar issues from a branch in Sandton where two clients complained about the same issues. I felt like all along my concerns were downplayed, and now that there are certain clients, they want to take it serious. I however did not make a fuss as all I wanted was my car to be in good condition- what I am actually paying for. The car was handed back to me mid February 2026. On 18 March 2026 at around 07:34, the car cut off while I was driving in Hennopspark. I communicated with Gert about the issue. On the 24th while driving to Limpopo, car cut off again while I was driving on a national road. I sent a short video of what I was able to capture to Gert. I contacted WesBank as the financial provider and explained my story. I was informed to send an email to them. Sometime in March or April, I received a call from CherySA regarding the vehicle and if I’m enjoying it. I raised the issues with the gentleman who had called (I forgot his name). After hearing me out, he profusely apologised and he confirmed that he will contact me the next Monday and book the car for a service with Head Office. Alas, no contact to date. This car has become nothing but a hazard in my life. If it able to switch off randomly while I’m driving on any road, clearly my life is at risk. I have raised this twice too many times for the dealership not to consider this hazard as serious and dangerous! I therefore urge CherySA as a provider, WesBank as the primary financial provider and Chery Midrand to provide a solution in this matter as my life is at a risk over a product that CherySA does either not know of the issue that a committed client is experiencing, or such hazards are downplayed. Disclaimer: Vehicle is financed by WesBank, instalments are up to date, and there is also an advance payment from my end to show the seriousness and love I HAD for this car. Regards PNN Thobejane
1 reviews | Active since Jan 2020
Good day. I hope this email finds you well. On 29 November 2024 at about 10:36 I arrived at Chery Midrand to finalise documents and collect my car- Chery Tiggo 7 ProMax AWD. Throughout the whole process and buildup of collecting the vehicle, I was assisted by Shana Crawford. It was a smooth process as both parties involved- the salesperson and the client were eager to seal the deal. I had just settled my vehicle which was financed my MFC, and paid R80000 deposit towards the Chery. Prior to that, I had asked 2 friends who drive different brands- 1 being a Chery Tiggo 7 and the other being a Hyundai Tuscon to “sell” the brand to me. My friend who drives the Chery sold the brand. As a result, I headed to Chery Midrand, test drove the 7 and 7 ProMax. I then bought the 7 ProMax AWD. December 2024 I experienced rattling sounds on the sunroof. I raised it with Shana who then communicated with her office. Car was taken in, checked and brought back to me. However, the sound did not stop. I then went back and reported the issue again. The sunroof was replaced mid 2025 (in fact, towards the end due to unavailability of parts). On a monthly basis in 2025, with no exaggerations, I’ve frequented Chery Midrand reporting 2 issues on the alleged brand new car upon purchase. 1. Petrol gauge showing no petrol while on full tank, and going back to full, 2. Car randomly switching off while driving. Chery Midrand would take the car and confirm that the issues have been sorted. These are issues that I endured and reported in 2025 alone. In December 2025, mechanic from Chery Midrand by the name of Gert took my car in after they had heard of similar issues from a branch in Sandton where two clients complained about the same issues. I felt like all along my concerns were downplayed, and now that there are certain clients, they want to take it serious. I however did not make a fuss as all I wanted was my car to be in good condition- what I am actually paying for. The car was handed back to me mid February 2026. On 18 March 2026 at around 07:34, the car cut off while I was driving in Hennopspark. I communicated with Gert about the issue. On the 24th while driving to Limpopo, car cut off again while I was driving on a national road. I sent a short video of what I was able to capture to Gert. I contacted WesBank as the financial provider and explained my story. I was informed to send an email to them. Sometime in March or April, I received a call from CherySA regarding the vehicle and if I’m enjoying it. I raised the issues with the gentleman who had called (I forgot his name). After hearing me out, he profusely apologised and he confirmed that he will contact me the next Monday and book the car for a service with Head Office. Alas, no contact to date. This car has become nothing but a hazard in my life. If it able to switch off randomly while I’m driving on any road, clearly my life is at risk. I have raised this twice too many times for the dealership not to consider this hazard as serious and dangerous! I therefore urge CherySA as a provider, WesBank as the primary financial provider and Chery Midrand to provide a solution in this matter as my life is at a risk over a product that CherySA does either not know of the issue that a committed client is experiencing, or such hazards are downplayed. Disclaimer: Vehicle is financed by WesBank, instalments are up to date, and there is also an advance payment from my end to show the seriousness and love I HAD for this car. Regards PNN Thobejane
1 reviews | Active since Jan 2020
Unfortunately I would have given 0 Stars if I could. My Chery 7 Pro has been at Chery Northcliff for over a month now. I only get any response if I message first or call first. I get told that they cannot give me an ETA on when the part will arrive which I find completely ridiculous as they should be able to tell customers when it will arrive. How can you run a business without knowing ETA’s. I am lost for words as there is such Good Warranty but the Warranty Claims and Service is appalling 😢 I am so unhappy with Chery and so dissatisfied!
1 reviews | Active since Jan 2020
Unfortunately I would have given 0 Stars if I could. My Chery 7 Pro has been at Chery Northcliff for over a month now. I only get any response if I message first or call first. I get told that they cannot give me an ETA on when the part will arrive which I find completely ridiculous as they should be able to tell customers when it will arrive. How can you run a business without knowing ETA’s. I am lost for words as there is such Good Warranty but the Warranty Claims and Service is appalling 😢 I am so unhappy with Chery and so dissatisfied!
1 reviews | Active since Jan 2020
I had a very disappointing experience with this dealership and specifically with Shiv. When I first dealt with him, he was incredibly warm, friendly and helpful. He promised good service and communication, which made me feel comfortable moving forward. He arranged for someone to evaluate my car, and after that… complete silence. No updates, no follow-up, no courtesy message — nothing. I was completely ghosted. What shocked me most was not even the outcome itself. If the deal was not going ahead, all that was needed was a simple message saying so. Ignoring a customer after making promises is extremely unprofessional and honestly just rude. The dealership may have competitive pricing, but customer service and after-sales communication are just as important. A sale should not only matter while the customer is being pursued. Very disappointed with how this was handled and unfortunately I would not recommend this dealership based on my experience.
1 reviews | Active since Jan 2020
I had a very disappointing experience with this dealership and specifically with Shiv. When I first dealt with him, he was incredibly warm, friendly and helpful. He promised good service and communication, which made me feel comfortable moving forward. He arranged for someone to evaluate my car, and after that… complete silence. No updates, no follow-up, no courtesy message — nothing. I was completely ghosted. What shocked me most was not even the outcome itself. If the deal was not going ahead, all that was needed was a simple message saying so. Ignoring a customer after making promises is extremely unprofessional and honestly just rude. The dealership may have competitive pricing, but customer service and after-sales communication are just as important. A sale should not only matter while the customer is being pursued. Very disappointed with how this was handled and unfortunately I would not recommend this dealership based on my experience.
1 reviews | Active since Jan 2020
I was involved in an accident 2 months ago with my new Jaecoo J5, and although my insurance approved the repairs shortly thereafter, I am still waiting for parts from Chery/Jaecoo to proceed with the repairs. I have escalated this matter multiple times with the customer care department, however the response and assistance received have been extremely disappointing and unhelpful. To date, there has been no urgency, accountability, or clear communication regarding when the parts will be available. I was informed that the supplier responsible is Chery Germiston, yet despite continuous follow-ups, I remain without a vehicle while still paying for it monthly. It is unacceptable for customers to experience such lengthy delays on a new vehicle due to unavailable parts. At this point, I no longer know who to escalate this matter to, as Chery has not been proactive in resolving the issue. I urgently request intervention, transparency, and a clear resolution timeline.
1 reviews | Active since Jan 2020
I was involved in an accident 2 months ago with my new Jaecoo J5, and although my insurance approved the repairs shortly thereafter, I am still waiting for parts from Chery/Jaecoo to proceed with the repairs. I have escalated this matter multiple times with the customer care department, however the response and assistance received have been extremely disappointing and unhelpful. To date, there has been no urgency, accountability, or clear communication regarding when the parts will be available. I was informed that the supplier responsible is Chery Germiston, yet despite continuous follow-ups, I remain without a vehicle while still paying for it monthly. It is unacceptable for customers to experience such lengthy delays on a new vehicle due to unavailable parts. At this point, I no longer know who to escalate this matter to, as Chery has not been proactive in resolving the issue. I urgently request intervention, transparency, and a clear resolution timeline.
1 reviews | Active since Jan 2020
My daughter took her car in for a service on the 7th of April, and according to the workshop, everything that needed to be replaced was changed. They even charged her for the globe, so I don’t understand why the back light is still not working if everything was supposedly done properly. Another issue is that the car is making a strange noise. I’m not sure whether it’s the brake pads or something else, but this is not right. Cherry Johannesburg the one opposite china mall
1 reviews | Active since Jan 2020
My daughter took her car in for a service on the 7th of April, and according to the workshop, everything that needed to be replaced was changed. They even charged her for the globe, so I don’t understand why the back light is still not working if everything was supposedly done properly. Another issue is that the car is making a strange noise. I’m not sure whether it’s the brake pads or something else, but this is not right. Cherry Johannesburg the one opposite china mall
1 reviews | Active since Jan 2020
CHERRY ,Durban has the worse people skills,the old man which is suppose to be the dealer principle has no customer skills and didnt even hear my concern when i raised it.Unfortunely for them suggestions are not a concern to them.
1 reviews | Active since Jan 2020
CHERRY ,Durban has the worse people skills,the old man which is suppose to be the dealer principle has no customer skills and didnt even hear my concern when i raised it.Unfortunely for them suggestions are not a concern to them.
1 reviews | Active since Jan 2020
To Whom It May Concern, I am writing to formally lodge a complaint regarding my experience with Chery Roodepoort and the "Flexi Drive" rent-to-own service. From the beginning of this process, communication has been inconsistent and one-sided. After signing the initial contract and making payment, I had to wait over two weeks for the vehicle to be released due to tracker installation delays. During this time, I asked numerous times if a pro-rata payment was required for April, but I received no response until I followed up via phone. I was then assured via WhatsApp on three separate occasions by the financial department(Theresa and Sales person) that my first payment would only be due on May 25, 2026. When I finally collected the vehicle, I was asked to sign a new contract from Flexi Drive which indicated an April payment. I raised this concern with the representative and the financial officer (Theresa), who specifically told me not to worry and reaffirmed that the first payment was only due on May 25.Now i hear that this Theresa lady resigned and is no longer working there. Despite these repeated assurances, I received an email from Flexi Drive in early April stating that the vehicle was unpaid and would be disabled. I immediately contacted the sales representative, who promised to resolve the matter with Flexi Drive but failed to do so. Instead, I was told that I needed to call Flexi Drive and resolve it myself. I then contacted the General Manager, Jacques van der Berg, from Chery Roodepoort and provided all requested proof of the payment date confirmations I had received. I received no further feedback. Yesterday, May 18, my vehicle was disabled due to non-payment. My attempts to reach the General Manager via phone and WhatsApp have been ignored, despite the messages being read. I have followed every instruction provided by your team and planned my finances based on the official information given to me. It appears that now that the sale is complete, I am being ignored and held responsible for administrative errors made by your staff. This negligence has caused significant distress, as my family has been unable to get to work and I could not take my daughter to the doctor today. I also informed Flexi Drive that I will be making the payment on May 25, but this was ignored. I request that this matter be resolved immediately and that my vehicle be enabled without further delay. I look forward to your urgent response. Regards, Jacques Louwrens
1 reviews | Active since Jan 2020
To Whom It May Concern, I am writing to formally lodge a complaint regarding my experience with Chery Roodepoort and the "Flexi Drive" rent-to-own service. From the beginning of this process, communication has been inconsistent and one-sided. After signing the initial contract and making payment, I had to wait over two weeks for the vehicle to be released due to tracker installation delays. During this time, I asked numerous times if a pro-rata payment was required for April, but I received no response until I followed up via phone. I was then assured via WhatsApp on three separate occasions by the financial department(Theresa and Sales person) that my first payment would only be due on May 25, 2026. When I finally collected the vehicle, I was asked to sign a new contract from Flexi Drive which indicated an April payment. I raised this concern with the representative and the financial officer (Theresa), who specifically told me not to worry and reaffirmed that the first payment was only due on May 25.Now i hear that this Theresa lady resigned and is no longer working there. Despite these repeated assurances, I received an email from Flexi Drive in early April stating that the vehicle was unpaid and would be disabled. I immediately contacted the sales representative, who promised to resolve the matter with Flexi Drive but failed to do so. Instead, I was told that I needed to call Flexi Drive and resolve it myself. I then contacted the General Manager, Jacques van der Berg, from Chery Roodepoort and provided all requested proof of the payment date confirmations I had received. I received no further feedback. Yesterday, May 18, my vehicle was disabled due to non-payment. My attempts to reach the General Manager via phone and WhatsApp have been ignored, despite the messages being read. I have followed every instruction provided by your team and planned my finances based on the official information given to me. It appears that now that the sale is complete, I am being ignored and held responsible for administrative errors made by your staff. This negligence has caused significant distress, as my family has been unable to get to work and I could not take my daughter to the doctor today. I also informed Flexi Drive that I will be making the payment on May 25, but this was ignored. I request that this matter be resolved immediately and that my vehicle be enabled without further delay. I look forward to your urgent response. Regards, Jacques Louwrens
1 reviews | Active since Jan 2020
I have a Chery Tiggo 8 Pro Max and my vehicle broke down in Durban and I reside in Pietermaritzburg. I arranged for a breakdown to transport the vehicle to a mechanic in Durban on 2nd March 2026. To date I cannot get a timing chain kit from Chery due to a backlog. I am at my wits end with the poor service from Chery. I also sent an email to Chery SA customer care and did not receive a response. I will never recommend anyone purchase a Chery. Their after sales service is poor and there's an struggle to get parts.
1 reviews | Active since Jan 2020
I have a Chery Tiggo 8 Pro Max and my vehicle broke down in Durban and I reside in Pietermaritzburg. I arranged for a breakdown to transport the vehicle to a mechanic in Durban on 2nd March 2026. To date I cannot get a timing chain kit from Chery due to a backlog. I am at my wits end with the poor service from Chery. I also sent an email to Chery SA customer care and did not receive a response. I will never recommend anyone purchase a Chery. Their after sales service is poor and there's an struggle to get parts.
Chery SA has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 112 reviews in the last 12 months. Hellopeter has tracked Chery SA across 450 total reviews. How is the TrustIndex calculated? →
