Chery SA
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Chery SA is facing significant customer experience challenges across nearly every operational area. Owners describe recurring mechanical failures, severe parts delays, and broken communication channels with both dealerships and head office. While isolated dealership experiences and individual sales staff receive praise, the dominant narrative is one of frustration, safety concerns, and unresolved warranty disputes.
TrustIndex
1.9
Based on recent customer reviews, Chery SA is facing significant customer experience challenges across nearly every operational area. Owners describe recurring mechanical failures, severe parts delays, and broken communication channels with both dealerships and head office. While isolated dealership experiences and individual sales staff receive praise, the dominant narrative is one of frustration, safety concerns, and unresolved warranty disputes.
The most common complaint about Chery SA, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Aftercare. Customers overwhelmingly describe being ignored by Chery SA customer care and dealerships. Emails go unanswered for weeks, callbacks never materialise, and escalations to head office yield no resolution. Named representatives like Lucia are repeatedly cited for poor responsiveness and dismissive conduct.
Chery SA has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 112 reviews in the last 12 months. Hellopeter has tracked Chery SA across 450 total reviews. How is the TrustIndex calculated? →
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