CHERY CAPE TOWN CITY - SHOCKING SERVICE!

I had a very disappointing experience with this dealership and specifically with Shiv.

When I first dealt with him, he was incredibly warm, friendly and helpful. He promised good service and communication, which made me feel comfortable moving forward. He arranged for someone to evaluate my car, and after that… complete silence.

No updates, no follow-up, no courtesy message — nothing. I was completely ghosted.

What shocked me most was not even the outcome itself. If the deal was not going ahead, all that was needed was a simple message saying so. Ignoring a customer after making promises is extremely unprofessional and honestly just rude.

The dealership may have competitive pricing, but customer service and after-sales communication are just as important. A sale should not only matter while the customer is being pursued.

Very disappointed with how this was handled and unfortunately I would not recommend this dealership based on my experience.