JL
Jacques L
Active since Jul 2025
4
Reviews
0
Industries
Reviews
4 reviews4 weeks ago
Bad place to do business with.Lost all my car and dep now due to their neglegence
To Whom It May Concern, I am writing to formally lodge a complaint regarding my experience with Chery Roodepoort and the "Flexi Drive" rent-to-own service. From the beginning of this process, communication has been inconsistent and one-sided. After signing the initial contract and making payment, I had to wait over two weeks for the vehicle to be released due to tracker installation delays. During this time, I asked numerous times if a pro-rata payment was required for April, but I received no response until I followed up via phone. I was then assured via WhatsApp on three separate occasions by the financial department(Theresa and Sales person) that my first payment would only be due on May 25, 2026. When I finally collected the vehicle, I was asked to sign a new contract from Flexi Drive which indicated an April payment. I raised this concern with the representative and the financial officer (Theresa), who specifically told me not to worry and reaffirmed that the first payment was only due on May 25.Now i hear that this Theresa lady resigned and is no longer working there. Despite these repeated assurances, I received an email from Flexi Drive in early April stating that the vehicle was unpaid and would be disabled. I immediately contacted the sales representative, who promised to resolve the matter with Flexi Drive but failed to do so. Instead, I was told that I needed to call Flexi Drive and resolve it myself. I then contacted the General Manager, Jacques van der Berg, from Chery Roodepoort and provided all requested proof of the payment date confirmations I had received. I received no further feedback. Yesterday, May 18, my vehicle was disabled due to non-payment. My attempts to reach the General Manager via phone and WhatsApp have been ignored, despite the messages being read. I have followed every instruction provided by your team and planned my finances based on the official information given to me. It appears that now that the sale is complete, I am being ignored and held responsible for administrative errors made by your staff. This negligence has caused significant distress, as my family has been unable to get to work and I could not take my daughter to the doctor today. I also informed Flexi Drive that I will be making the payment on May 25, but this was ignored. I request that this matter be resolved immediately and that my vehicle be enabled without further delay. I look forward to your urgent response. Regards, Jacques Louwrens
0 replies
4 weeks ago
Experience with Lepas(Cheri) Roodepoort rent-to-own service.
To Whom It May Concern, I am writing to formally lodge a complaint regarding my experience with Lepas Roodepoort rent-to-own service. From the beginning of this process, communication has been inconsistent and one-sided. After signing the initial contract and making payment, I had to wait over two weeks for the vehicle to be released due to tracker installation delays. During this time, I asked numerous times if a pro-rata payment was required for April, but I received no response until I followed up via phone. I was then assured via WhatsApp on three separate occasions by the financial department(Theresa and Sales person) that my first payment would only be due on May 25, 2026. When I finally collected the vehicle, I was asked to sign a new contract from Flexi Drive which indicated an April payment. I raised this concern with the representative and the financial officer (Theresa), who specifically told me not to worry and reaffirmed that the first payment was only due on May 25.Now i hear that this Theresa lady resigned and is no longer working there. Despite these repeated assurances, I received an email from Flexi Drive in early April stating that the vehicle was unpaid and would be disabled. I immediately contacted the sales representative, who promised to resolve the matter with Flexi Drive but failed to do so. Instead, I was told that I needed to call Flexi Drive and resolve it myself. I then contacted the General Manager, Jacques van der Berg, from Chery Roodepoort and provided all requested proof of the payment date confirmations I had received. I received no further feedback. Yesterday, May 18, my vehicle was disabled due to non-payment. My attempts to reach the General Manager via phone and WhatsApp have been ignored, despite the messages being read. I have followed every instruction provided by your team and planned my finances based on the official information given to me. It appears that now that the sale is complete, I am being ignored and held responsible for administrative errors made by your staff. This negligence has caused significant distress, as my family has been unable to get to work and I could not take my daughter to the doctor today. I also informed Flexi Drive that I will be making the payment on May 25, but this was ignored. I request that this matter be resolved immediately and that my vehicle be enabled without further delay. I look forward to your urgent response. Regards, Jacques Louwrens
0 replies
7 months ago
Vodacom thinks we are braindead.*****ing data
Got a Data contract with them..Always get thoug a month with +- 200G..Just watching Tv and mails..This month loaded on the 15th 350g and on the 24 debit went off with an exstra 100 g now the tell me my data is finished..Steeling your data is in their system..think every one is braindead and take this ****..And no one can do anything about it..worst network..
2 replies
11 months ago
Rian steeling money from clients
I have a Wifi router with them..i called them numurous times where i tell them idont have signal..even mailed them that they must cancel my debit..Still they debit my account daily .In 4 days they took more than 1250 .They even acknowleged that there is no signal where i live but still keep debiting.Cant phone because they take hours to answer.
4 replies
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1 Star
4 (100%)