Active since Dec 2016
17
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Reviews
17 reviews2 months ago
Bad after sales service
The worst after sales service. Since my vehicle was booked in the first week of December 2025 until now, the only response I'm getting from them is "Waiting for Chery SA"
0 replies
2 months ago
Worst after sales service
The worst after sales service. Vehicle booked in last year and still waiting for Chery SA to respond as per Chery Cape Gate.
168 replies
3 months ago
Bad after sale setvice
It's been nearly 14 months since I bought my Chery Tiggo Pro 4 and still have problems with it and the only response from the dealership, Chery Cape Gate, is we are waiting for Chery SA.
0 replies
5 months ago
Bad service / no service
Bought my vehicle Chery Tiggo 4 Pro more that than year ago. The vehicle has been in for repairs +- 10 times, current with Chery and all the issues has not been resolved. I contacted Chery SA and Chery international and had no response from them.
0 replies
5 months ago
They responded my re...
They responded my requests within a acceptable time and answered all my questions.
53 replies
13 months ago
Account fees
I asked the bank if they can reduce the account fees to which they rep**** yes. This was done at Nedbank Cape Gate. Form was completed and was told the it will take some time to reflect in my account. This was in Jan'25, nothing happened since they and when I phone the bank all they say it will take some time to changes the account. But if you change you account and they benefit they can process it immediately.
0 replies
15 months ago
Unauthorized transactions
We notice unauthorized transactions on our account and reported it to the bank. They block the relevant card and more transactions was done after the card was blocked. We reported it as well to the bank. There response was they will investigate and report back in 6 to 8 weeks. We received notification that the new card can be collected at the bank. An transaction was done before we collected the card and as per the bank the card status was blocked. We did not collect the card and the bank told us they will investigate and report back in 6 to 8 weeks. I was also informed to disable the online shopping. The will replace the card free of charge. Now I'm very concerned about the rest of my money in the account.
0 replies
15 months ago
Bad aftersales service
Bought my vehicle late last year from Chery Cape Gate and some of the panels was miss aligned and to date no word from Chery Cape Gate and Chery SA. I had other issues with the vehicle and had to scream and fight to get it sorted via Haval Service Centre with no help from Chery Cape Gate.
0 replies
18 months ago
Bad after service
We purchased a Chery PRO 1.5 LIT CVT about two months ago. On receipt I pointed to the salesman Lance that the front disk had grooves in and for a new vehicle it should not have any, his response was "I not technical and we don't check as part of the vehicle inspection to get it ready for delivery. But not a problem just book it in at Haval and they will sort it out." As part of the walk around he open the boot and had to slam it closed and stated it in normal to close it hard and he know older folks don't like it but not to worry as the vehicle is build to handle it. We book the vehicle in by Haval for the **** issue pointed out by me. After spending about four hours at the service Centre they told my wife to booked the vehicle in after we reach 1000km. Just after the service I notice the the boot is not aligned and phone the salesman Lance who told my wife no problem just take it Haval and they sort it out. We waited until we reached the 100km and book the vehicle in. 1. To fix the brake disc with the groove 2. Boot alignment 3. Auto brake assist that was making a weird noise when activate when we stop slowly. Was promised that all will be sorted once they get the go ahead from Chery SA. We had a chat about the boot issue and I told him what the salesman told me the brake disk and slamming the boot. When we collected the vehicle I was informed that there is nothing that they will do to the brake disc and technically it working. There is nothing wrong with the auto brake assist and it must be a brawer issue and thirdly they tried to align the boot but could not and that we must book the vehicle in again as it needs to go to a panel shop to get a quote and then if Chery SA approve it will they fix it. I was very upset and went to Chery and asked for the manager. I was informed she is not in what is the problem I explained the issue to him and took a copy of the report and told me the manager will phone me the next day, this happened on Thursday 24.10.2024. To date nobody from Chery Cape Gate phoned me. Only Chery SA phoned me to rate the service I gat at Haval.
345 replies
42 months ago
No response on query raised
My portfolio retirement savings total display 0.00 for the last +- three weeks and nobody from the company is responding to my Contact Us queries.
133 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (23.529411764705884%)
1 Star
12 (70.58823529411765%)