Horrible Service

I am writing to express my profound disappointment and frustration with the handling of my recent vehicle purchase at your dealership. What began as a promising experience with Nelo, my sales agent, and Jaco in finance, has turned into a week-long ordeal that has not only wasted my time but also caused significant distress.

After spending an entire week planning and arranging this purchase, and after being assured that my monthly installment would be R7,800—including my trade-in vehicle—I was blindsided the day before collection. I was abruptly informed that my current vehicle had not been loaded correctly, resulting in a shortfall of R40,000. Consequently, my monthly installment would now increase to R8,700.

From the very start, I made it clear that my budget was to remain under R8,000 per month. This sudden change, right before I was due to collect the vehicle, is unacceptable. Despite this error being entirely on the part of your team, I was told that nothing could be done to rectify the situation. The Dealer Principal even stated that he would not allow the dealership to make a loss on the vehicle and that no resolution would be offered, regardless of the impact on me as a customer.

This experience has been a complete waste of my time and has caused immense disappointment. I feel that your dealership has not only failed to honor its commitment but also disregarded the importance of customer satisfaction and accountability. I expected a professional and transparent transaction, but what I received instead was a week of broken promises and unmet expectations.

I urge you to reconsider your position and find a fair resolution to this situation. I have invested significant time and effort into this purchase, and I believe that as a reputable dealership, you should take responsibility for the mistakes made and provide a solution that respects the commitment made to me as your customer.

I await your prompt response.