WP
Warren P
Active since May 2014
4
Reviews
0
Industries
Reviews
4 reviews19 months ago
HORRIBLE SERVICE- Chery Cape Gate
I am writing to express my profound disappointment and frustration with the handling of my recent vehicle purchase at your dealership. What began as a promising experience with Nelo, my sales agent, and Jaco in finance, has turned into a week-long ordeal that has not only wasted my time but also caused significant distress. After spending an entire week planning and arranging this purchase, and after being assured that my monthly installment would be R7,800—including my trade-in vehicle—I was blindsided the day before collection. I was abruptly informed that my current vehicle had not been loaded correctly, resulting in a shortfall of R40,000. Consequently, my monthly installment would now increase to R8,700. From the very start, I made it clear that my budget was to remain under R8,000 per month. This sudden change, right before I was due to collect the vehicle, is unacceptable. Despite this error being entirely on the part of your team, I was told that nothing could be done to rectify the situation. The Dealer Principal even stated that he would not allow the dealership to make a loss on the vehicle and that no resolution would be offered, regardless of the impact on me as a customer. This experience has been a complete waste of my time and has caused immense disappointment. I feel that your dealership has not only failed to honor its commitment but also disregarded the importance of customer satisfaction and accountability. I expected a professional and transparent transaction, but what I received instead was a week of broken promises and unmet expectations. I urge you to reconsider your position and find a fair resolution to this situation. I have invested significant time and effort into this purchase, and I believe that as a reputable dealership, you should take responsibility for the mistakes made and provide a solution that respects the commitment made to me as your customer. I await your prompt response.
53 replies
19 months ago
Horrible Service
I am writing to express my profound disappointment and frustration with the handling of my recent vehicle purchase at your dealership. What began as a promising experience with Nelo, my sales agent, and Jaco in finance, has turned into a week-long ordeal that has not only wasted my time but also caused significant distress. After spending an entire week planning and arranging this purchase, and after being assured that my monthly installment would be R7,800—including my trade-in vehicle—I was blindsided the day before collection. I was abruptly informed that my current vehicle had not been loaded correctly, resulting in a shortfall of R40,000. Consequently, my monthly installment would now increase to R8,700. From the very start, I made it clear that my budget was to remain under R8,000 per month. This sudden change, right before I was due to collect the vehicle, is unacceptable. Despite this error being entirely on the part of your team, I was told that nothing could be done to rectify the situation. The Dealer Principal even stated that he would not allow the dealership to make a loss on the vehicle and that no resolution would be offered, regardless of the impact on me as a customer. This experience has been a complete waste of my time and has caused immense disappointment. I feel that your dealership has not only failed to honor its commitment but also disregarded the importance of customer satisfaction and accountability. I expected a professional and transparent transaction, but what I received instead was a week of broken promises and unmet expectations. I urge you to reconsider your position and find a fair resolution to this situation. I have invested significant time and effort into this purchase, and I believe that as a reputable dealership, you should take responsibility for the mistakes made and provide a solution that respects the commitment made to me as your customer. I await your prompt response.
0 replies
71 months ago
BEING TOLD I AM NOT WORTHY OF SHOPPING AT PETWORD AS STAFF MEMBER TELLS, PETWORLD IS THE WOOLWORTHS OF PET STORES.
BEING TOLD I AM NOT WORTHY OF SHOPPING AT PETWORD AS STAFF MEMBER TELLS, PETWORLD IS THE WOOLWORTHS OF PET STORES. Today I walked into Petworld Cape Gate to look for a gersy for my dog. I found what I was looking for, cause I had been to a few shops looking for the same gersy. I was shocked that the price was R180 more expensive than my vet or other stores. So I asked the woman why they so much more expensive. The woman told me, "because sur we are the Woolworths of Pet stores and you welcome to go back to the other stores. I looked at her and said I am leaving, she then proceeded to laugh at me as I left. I have spent over 5k on marine fish from this store and purchase my dog food about 1k a month. I can afford your store, but I will not be ripped off. 1. I have been belittled in front of the staff and customers. 2. The staff member made me feel i was not worthy of shopping at Petword. 3. I was so embarrassed that I left the store from her reaction. I got in my car so furious and angry. I called the store and asked to speak to the manager, she chatted with me on the phone and said I need to come back to the store to identify the staff member. I did so and when I confronted the staff member she had a mouth full of teeth and nothing to say. She told me she was on the phone but lied. The manager did confess the store is more expensive than other pet stores, but you NOT WOOLWORTHS, you do not make your own brand. This is daylight robbery and uneducated staff members with their disgusting attitude. PETWORLD I WILL NEVER SET FOOT IN YOUR STORE AGAIN.
0 replies
71 months ago
HORRIBLE SERIVCE, NEVER ENDING BROKEN PROMISES
I purchased my Hisence TV on the 11 June 2019. In August last year I contacted the contact center to assist me as the tv kept logging out of the internet and I had to each day put the password in, sometimes in the middle of watching Netflix. They emailed me a update that I did and still had a problem. The second problem is that the tv would say av in and then av signal out when watching TV. It does this every so often. But nothing is connected to AV or ever was connected to the AV I called a few times after and they did some trouble shooting with me but it still has the same issue. Aug 2019 tried again, technician was suppose to come out nothing happened. Oct 2019 again, no technician after a very frustrating call. Dec 2019 again, no help Feb 2020 again, no help. I asked over and over again to send a technician out to come and fix this issue over month of calling and the operator saying a technician will come out and fix my issues or replace, its very annoying every time i call I get the same answer and no technician ever calls me. Current reference numbers. 211450329 211460155 This matter needs to be reported with the consumer protection act. I feel totally hopeless with getting any service from Hisense. Your service center is completely useless. I will never purchase any HISENSE product again. Regards Warren 0714281126
0 replies
Review Distribution
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1 Star
4 (100%)