Petworld
Verified Business
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Other
84h 35mReply Time
14 NPSLikely
Replied to 71% of negative reviews
Typically takes less than 39 hours 44 min to reply
TrustIndex
0
Score
Ranking
#2
in Other
Avg Reply
84 hours 35 minutes
NPS Score
14
Recommended: Likely
Replied to 71% of negative reviews
Typically takes less than 39 hours 44 min to reply
Review Distribution
3|13 Reviews
May '25 - Apr '26
5(54.6%)
4(0%)
3(0%)
2(18.2%)
1(27.3%)
5(54.6%)
4(0%)
3(0%)
2(18.2%)
1(27.3%)
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEE
RT
MS
Maria S
1 reviews | Active since Jan 2020
5 Dec 2025, 14:41
Pathetic
I ordered on the 29th of November 2025 cat and dog food. I haven't received any notification to say when it will be delivered their email is on auto reply even their Whatsapp and contact form. Now my pets food is finished now I have to take out more money. The 1st time I bought online from them I never had an issue it was here in 3-4 days. They don't let a person know nothing
Helpful (0)
|Replies (0)MS
Maria S
1 reviews | Active since Jan 2020
5 Dec 2025, 14:41
Pathetic
I ordered on the 29th of November 2025 cat and dog food. I haven't received any notification to say when it will be delivered their email is on auto reply even their Whatsapp and contact form. Now my pets food is finished now I have to take out more money. The 1st time I bought online from them I never had an issue it was here in 3-4 days. They don't let a person know nothing
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Replies (0)JG
John G
1 reviews | Active since Jan 2020
29 Nov 2025, 13:29
Amazing service at Petworld Princess crossing.
I really do enjoy going to petworld at Princess crossing, I love to walk around inside, its always a fun experience, from the wide variety of products to the super frendly and very helpfull staff, if you cant find what you are looking for, they go out of their way to help, thank you for the amazing service... #Black Friday.
Helpful (0)
|Replies (0)JG
John G
1 reviews | Active since Jan 2020
29 Nov 2025, 13:29
Amazing service at Petworld Princess crossing.
I really do enjoy going to petworld at Princess crossing, I love to walk around inside, its always a fun experience, from the wide variety of products to the super frendly and very helpfull staff, if you cant find what you are looking for, they go out of their way to help, thank you for the amazing service... #Black Friday.
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Replies (0)DS
Dané Stroebel
1 reviews | Active since Jan 2020
17 Nov 2025, 06:35
The best!
They have made everything so easy since getting my puppy in August. #BlackFriday
Helpful (0)
|Replies (0)DS
Dané Stroebel
1 reviews | Active since Jan 2020
17 Nov 2025, 06:35
The best!
They have made everything so easy since getting my puppy in August. #BlackFriday
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Replies (0)BK
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Fabio T
1 reviews | Active since Jan 2020
17 Jul 2025, 19:49
Outstanding Service
Fabio here. Placed an order for cat treats in the evening, next morning I was contacted to confirm the order and QTYs by a friendly and professional staff member. Two days later order was received the without delay. Have not had great service like this in a long time. Will definitely order again. Thank you Petworld, you have a new loyal return client
Helpful (0)
|Replies (0)FT
Fabio T
1 reviews | Active since Jan 2020
17 Jul 2025, 19:49
Outstanding Service
Fabio here. Placed an order for cat treats in the evening, next morning I was contacted to confirm the order and QTYs by a friendly and professional staff member. Two days later order was received the without delay. Have not had great service like this in a long time. Will definitely order again. Thank you Petworld, you have a new loyal return client
0
Replies (0)V
Veronica
1 reviews | Active since Jan 2020
17 Jul 2025, 17:17
Prices
For using this shop for long, I am shocked to see the price of my dog's food has jumped by R45 in just a month!!! R300 -R345 WOW!!! I understand prices are rising, but that's quite steep. After doing some research, I found the same brand is much cheaper elsewhere. Unfortunately, it looks like I'll be taking my business elsewhere. Hope you can review your pricing strategy.
Helpful (0)
|Replies (0)V
Veronica
1 reviews | Active since Jan 2020
17 Jul 2025, 17:17
Prices
For using this shop for long, I am shocked to see the price of my dog's food has jumped by R45 in just a month!!! R300 -R345 WOW!!! I understand prices are rising, but that's quite steep. After doing some research, I found the same brand is much cheaper elsewhere. Unfortunately, it looks like I'll be taking my business elsewhere. Hope you can review your pricing strategy.
0
Replies (0)