JS
Jean-Marie Schmidt
Active since Dec 2009
50
Reviews
0
Industries
Reviews
50 reviews2 months ago
TRUWORTHS Extremely poor online SERVICE ever !!!!
Subject: Formal Complaint – Extremely Poor Online Service Experience I am writing to formally express my absolute disappointment and frustration with the service I received from Truworths Online Services. After being unable to find the product in-store, I decided to place an online order. Unfortunately, this turned out to be the worst customer service experience I have ever had. I waited three weeks for my product. During that time, I phoned online services repeatedly, but no one was able to assist me properly. Each person I spoke to seemed completely unaware of what was happening with my order. I received no clear answers, no assistance, and no accountability. When I tried contacting the Somerset Mall branch, the situation did not improve. The phone was not answered professionally, and I was repeatedly placed on hold — more than 20 times — before I could eventually speak to a manager on my 22nd attempt. This is completely unacceptable. What makes this even more frustrating is that my product had been sitting at the store, and I could have collected it much earlier had someone simply communicated properly. I am extremely disappointed by the lack of training, communication, and basic customer service standards displayed throughout this entire process. Based on this experience, I will not be purchasing from Truworths online again This level of service is unacceptable and needs serious attention. Sincerely, Jean-Marie Schmidt
0 replies
5 months ago
Cindy nel products Bad Quality
So this is how cindy nel makes her money by selling dry mascara's to pay for her expensive South African wine !!! They have absolute NO CUSTOMER SERVICE WHATSOEVER !!
0 replies
5 months ago
Soviet shoes NO QUALITY WHATSOEVER
Just wanted to warn everyone about my terrible experience with Soviet shoes. Bought a pair and the soles cracked after minimal use. Contacted customer service and they said it's out of warranty (6 months). Not impressed with the quality. Guess I'll be sticking with Levi from now on! 😒"
0 replies
5 months ago
UNACCEPTABLE CUSTOMER SERVICE FROM ESSENCE
Wanted to share my frustration with you. I've had two defective Essence mascaras in a row and despite providing proof of purchase and photos, they've refused to assist. I'm shocked by their customer service and will not be shopping with them again.!!!!!!!!!!
0 replies
6 months ago
Fair Cape feels nothing for a customer
NO CUSTOMER SERVICE FROM CAPE FAIR NO FEEBACK A NON CARE COMPANY
0 replies
6 months ago
SUPERVISORS DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL
NO EXPRESS TILL AT FOOD *****S SOMERSET. I HAVE TO STAND IN QUE WITH OTHER CUSTOMERS AND THE QUE IS VERY VERY LONG WITH ONLY A FEW ITEMS.
53 replies
7 months ago
No supervision at cash desks
The Food *****s in Somerset is the worst store to shop in. No such thing as customers service at all. I had to stand in a que of 50 trolleys with 2 items to pay. . No till open or anyone to advise you whether where to pay for your 2 items. . Sad that this food store is run so poorly at the tills. Worst time is to go there between 18.00 and 19.00 then the cashiers is tired not wanting to help at all. Standing chatting to each other not calling upon customers. I really think you should start looking after your customers. We pay your salaries ,,,after all. No respect shown bluntly.
53 replies
7 months ago
Not worth buying at all
I am utterly disgusted to have paid over R200 to make a fridge tart and your so name pouring cream did not thicken and set my fridge tart at all. This was a surprise for my family on Heritage day as a pudding, imagine how does this look ?? YOU WILL REPLACE THE 2 CREAMS, THE 2 CARAMELS AND THE 2 PACKS OF BISCUITS AND ALSO THE 2 PEPPERMINT CHOCS.. You cannot advertise on YOUTUBE how fantastic your pouting cream is and wow wow wow and did not work. Maybe a bad batch. I will be waiting for your call.THANKS I want you to replace everything I paid on my slip to re do the fridge tart.
0 replies
11 months ago
Dirty take aways
Dirty take away store with dirty speed points. I cannot order food in such a dirty take away. Colonel Saunders would have been devastated.
0 replies
11 months ago
Wrong management in place of such a beautiful store
Woolworths is selling used bedding. What a DISGRACE. On top of all, the manager of Woolworths Somerset Mall does not take accountability and have a huge lack of Customer Service, bragging about her 18 years in retail but could not assist me at all. She was unwilling to take ownership and tried bribing me with flowers, should of that rather give me discount on new bedding. Sad story is paying R449 for a used stained slept on new fitted sheet !!!!! There were absolute no Customer service in the store she wasn't even in store on Friday when I returned the bedding. No one could really assisted me, waiting for more than 20 minutes to be assisted even phoned the store 3 times and the phone was put down in my ear. Sorry to say Woolworths but this beautiful store is being run down by the wrong manager. It shows clearly that there is a lack of customer service and all drops down from management to the staff, no willingness no apologies....sad sad story. Sad to see Woolworths as such a beautiful brand being run down like this.
0 replies
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3 Star
4 (8%)
2 Star
13 (26%)
1 Star
33 (66%)