S
Soviet
Claimed Business
S
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#53
in Retail
NPS Score
-67
Recommended: Unlikely
Review Distribution
1.3|10 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNG
Natasha G
1 reviews | Active since Jan 2020
20 Feb 2026, 06:27
SOVIET VALENTINES COMPETITION
I entered their Valentine competition and I was contacted by Talia Huysamen who works for the company. She send me a facebook messenger message congratulating me on being one of the winners - I chose option B which was the ladies hamper. I was requested to send my personal details size shoe etc, to her and they will send the prize via courier in time for valentines day. I was excited so I sent my details off and was very happy for a few days... until this same person sends me a message to say SORRY You didnt receive the message from Soviet page, so I wont win anything. HUH? That's it? no - sorry but perhaps we will send you some chocolates to say sorry for the mishap. I am very disappointed! I want to throw my soviet clothing and shoes away I would never support your brand again - you have no empathy for people!
Helpful (0)
|Replies (0)NG
Natasha G
1 reviews | Active since Jan 2020
20 Feb 2026, 06:27
SOVIET VALENTINES COMPETITION
I entered their Valentine competition and I was contacted by Talia Huysamen who works for the company. She send me a facebook messenger message congratulating me on being one of the winners - I chose option B which was the ladies hamper. I was requested to send my personal details size shoe etc, to her and they will send the prize via courier in time for valentines day. I was excited so I sent my details off and was very happy for a few days... until this same person sends me a message to say SORRY You didnt receive the message from Soviet page, so I wont win anything. HUH? That's it? no - sorry but perhaps we will send you some chocolates to say sorry for the mishap. I am very disappointed! I want to throw my soviet clothing and shoes away I would never support your brand again - you have no empathy for people!
0
Replies (0)JS
Jean-Marie Schmidt
1 reviews | Active since Jan 2020
7 Nov 2025, 12:51
Soviet shoes NO QUALITY WHATSOEVER
Just wanted to warn everyone about my terrible experience with Soviet shoes. Bought a pair and the soles cracked after minimal use. Contacted customer service and they said it's out of warranty (6 months). Not impressed with the quality. Guess I'll be sticking with Levi from now on! 😒"
Helpful (0)
|Replies (0)JS
Jean-Marie Schmidt
1 reviews | Active since Jan 2020
7 Nov 2025, 12:51
Soviet shoes NO QUALITY WHATSOEVER
Just wanted to warn everyone about my terrible experience with Soviet shoes. Bought a pair and the soles cracked after minimal use. Contacted customer service and they said it's out of warranty (6 months). Not impressed with the quality. Guess I'll be sticking with Levi from now on! 😒"
0
Replies (0)S
Simangaliso
1 reviews | Active since Jan 2020
27 Oct 2025, 06:17
Soviet Denim is a horrible marchant
Soviet Denim is a horrible marchant. I reveived a wrong order. I called them and nobody is bothering themselves to resolve this matter. Till this day im still waiting for their call and they ignoring my calls now. Nobody seems to know how to handle such cases. And the ladies at the head office lacks telephone etiquette. They have no respect for customers. I want my REFUND. Soviet must compensate me for all the money i used to try and get assistance for the mess they created. I am frustrated my BP is very high. I want my Money!
Helpful (0)
|Replies (0)S
Simangaliso
1 reviews | Active since Jan 2020
27 Oct 2025, 06:17
Soviet Denim is a horrible marchant
Soviet Denim is a horrible marchant. I reveived a wrong order. I called them and nobody is bothering themselves to resolve this matter. Till this day im still waiting for their call and they ignoring my calls now. Nobody seems to know how to handle such cases. And the ladies at the head office lacks telephone etiquette. They have no respect for customers. I want my REFUND. Soviet must compensate me for all the money i used to try and get assistance for the mess they created. I am frustrated my BP is very high. I want my Money!
0
Replies (0)F
Fez
1 reviews | Active since Jan 2020
25 Oct 2025, 18:04
I bought 3 pairs of sneakers , I received 1 pair of combat boots that were for men that I didn't even order
I bought 3 pairs of sneakers , I received 1 pair of combat boots that were for men that I didn't even order. They aren't responding to my emails or calls
Helpful (0)
|Replies (0)F
Fez
1 reviews | Active since Jan 2020
25 Oct 2025, 18:04
I bought 3 pairs of sneakers , I received 1 pair of combat boots that were for men that I didn't even order
I bought 3 pairs of sneakers , I received 1 pair of combat boots that were for men that I didn't even order. They aren't responding to my emails or calls
0
Replies (0)JV
Jan V
1 reviews | Active since Jan 2020
21 Oct 2025, 18:35
Subject: Faulty Jacket Purchased at Wonderboom Junction Store
Dear Soviet Head Office and Complaints Department, I am writing to raise a formal complaint regarding a jacket I purchased from your Wonderboom Junction store in Pretoria approximately four to eight weeks ago. The zipper on the jacket has already come loose, which is extremely disappointing considering that Soviet is marketed and priced as a premium clothing brand. When a customer pays for quality, this kind of defect within such a short time is simply unacceptable. I paid cash for the item and therefore do not have a receipt or account record, but I trust your store records can confirm the sale if required. This was the first and only time I have ever purchased a Soviet product, and the experience has been extremely poor. Please advise what Soviet intends to do to rectify this issue — whether by repair, replacement, or refund — as the product clearly does not meet reasonable expectations of quality and durability. I expect a response within seven (7) working days. Kind regards, Jan Hendrik Steph**** Venter ID: 7607095034083 Email: janventer902@gmail.com Tel: 072 474 8546
Helpful (0)
|Replies (0)JV
Jan V
1 reviews | Active since Jan 2020
21 Oct 2025, 18:35
Subject: Faulty Jacket Purchased at Wonderboom Junction Store
Dear Soviet Head Office and Complaints Department, I am writing to raise a formal complaint regarding a jacket I purchased from your Wonderboom Junction store in Pretoria approximately four to eight weeks ago. The zipper on the jacket has already come loose, which is extremely disappointing considering that Soviet is marketed and priced as a premium clothing brand. When a customer pays for quality, this kind of defect within such a short time is simply unacceptable. I paid cash for the item and therefore do not have a receipt or account record, but I trust your store records can confirm the sale if required. This was the first and only time I have ever purchased a Soviet product, and the experience has been extremely poor. Please advise what Soviet intends to do to rectify this issue — whether by repair, replacement, or refund — as the product clearly does not meet reasonable expectations of quality and durability. I expect a response within seven (7) working days. Kind regards, Jan Hendrik Steph**** Venter ID: 7607095034083 Email: janventer902@gmail.com Tel: 072 474 8546
0
Replies (0)BA
Bradlin A
1 reviews | Active since Jan 2020
3 Sept 2025, 07:47
Return Policy not honored
*Subject:* Complaint Regarding Refusal to Honor Return Policy *Dear Soviet I am writing to express my disappointment and frustration with the service I have received from your company, Soviet Denim I purchased a Talkie from your store/website, which came with a [timeframe] return policy. However, when I attempted to return the product I was informed that you would not honor the return policy. Despite my clear explanation of the issue and providing proof of purchase, your team refused to assist me. I would like to request that you review this matter urgently and take necessary steps to resolve the issue. I believe that honoring your return policy is essential to maintaining customer trust and satisfaction. I would appreciate it if you could provide a prompt response regarding the actions you will take to address this issue. If not, I will be forced to explore other options to resolve this matter. *Order Details:* - Order number #51368 - Reason for Return: takkie does not fit Thank you for your attention to this matter. Sincerely, MR ANDERSON
Helpful (0)
|Replies (0)BA
Bradlin A
1 reviews | Active since Jan 2020
3 Sept 2025, 07:47
Return Policy not honored
*Subject:* Complaint Regarding Refusal to Honor Return Policy *Dear Soviet I am writing to express my disappointment and frustration with the service I have received from your company, Soviet Denim I purchased a Talkie from your store/website, which came with a [timeframe] return policy. However, when I attempted to return the product I was informed that you would not honor the return policy. Despite my clear explanation of the issue and providing proof of purchase, your team refused to assist me. I would like to request that you review this matter urgently and take necessary steps to resolve the issue. I believe that honoring your return policy is essential to maintaining customer trust and satisfaction. I would appreciate it if you could provide a prompt response regarding the actions you will take to address this issue. If not, I will be forced to explore other options to resolve this matter. *Order Details:* - Order number #51368 - Reason for Return: takkie does not fit Thank you for your attention to this matter. Sincerely, MR ANDERSON
0
Replies (0)ML
Miss L
1 reviews | Active since Jan 2020
5 Aug 2025, 07:36
No Contact numbers.. No Assistance.. No communication
I placed an order. No stock available, but nobody available to assist with refund or exchange. no contact numbers for online store. Nobody responds to emails. I need a refund or exchange urgently. This order was for my daughter that needs to leave for studies soon. So disappointing
Helpful (0)
|Replies (0)ML
Miss L
1 reviews | Active since Jan 2020
5 Aug 2025, 07:36
No Contact numbers.. No Assistance.. No communication
I placed an order. No stock available, but nobody available to assist with refund or exchange. no contact numbers for online store. Nobody responds to emails. I need a refund or exchange urgently. This order was for my daughter that needs to leave for studies soon. So disappointing
0
Replies (0)MT
Michelle T
1 reviews | Active since Jan 2020
27 Jun 2025, 14:57
Two left shoes
Unfortunately I had to choose one star because there is no option for zero stars. Ordered shoes online. Got two left shoes, one a 6 and one a size 8. This was a gift for someone, imagine the embarrassment as a gifter, giving a total disfunctional product. So very unprofessional
Helpful (0)
|Replies (0)MT
Michelle T
1 reviews | Active since Jan 2020
27 Jun 2025, 14:57
Two left shoes
Unfortunately I had to choose one star because there is no option for zero stars. Ordered shoes online. Got two left shoes, one a 6 and one a size 8. This was a gift for someone, imagine the embarrassment as a gifter, giving a total disfunctional product. So very unprofessional
0
Replies (0)