Defective Chery Tiggo 4

I am highly frustrated and terribly disappointed in the performance (or lack thereof) of my Tiggo 4. Since I purchased this car in July 2024, it has just given problems which is not what I had expected at all. I was looking forward to zero problems and only service visits as that is was advertising promises right? "Aiming to rebuild customer confidence in Chinese brands".

Since the start, it has been one issue after the other and when I pull the car in at the service department - they already know the number plate (B4TM4N-WP) and I'm sure they dread working on the vehicle. At first it was a sunroof issue, twice actually and to be quite honest, some days, it still does not want to open manually. Then there was the central locking which also from time to time is not working as it should, as well as every time I switch on the ignition, it tells me "I'm sorry but for now the system is not working. Please give me a moment" error. I don't just turn on the vehicle and drive, I do let it idle a bit and then remove it from "Park" and this does not make a difference. I was told a "system upgrade" would resolve this, but alas, I still sit with this problem. Then, there was a weird "tractor" sound and the car losing power whilst driving normally and going uphill, the sound just keeps getting worse. So this is not an "irritating" problem but something that really concerns me in terms of safety. So I had it checked out and after analysis I was told it is the solenoid that needs replacing.

We had to wait quite a while for it to be imported, and while that was replaced, the battery ran flat. We actually only found this out because we have an extremely sensitive tracker on the car, that notifies us of basically every movement of the vehicle and we received a notification that the battery had been disconnected. When we phoned to ask what was happening with the vehicle we were told that the car would be ready later the day, obviously because the battery was on charge at the time. So my wife said that we can see the battery was removed. Eventually they had to replace the battery because I felt that if the battery ran flat, I wanted a new one as I don't want to struggle with a damaged battery after a while.

Now, a few months later, the same problem is creeping back in - I can hear that same sound again. I reported this in December and I was told that the diagnostic person is only back from leave on the 5th of Jan and hence the car was booked in for yesterday(06/01/2026). When I got there yesterday morning, I was informed that this person is only back on the 12th of Jan. Now, I work for a Bank and I am not on leave - it is a huge inconvenience for me to bring my car in, arrange for transport etc, only to find out later that, nothing was done to the car and it needs to go back on the 13th of Jan.

I am very despondent at the moment and it takes a lot for me to be typing out an email like this. Ever since I got my Chery, I have been promoting the brand and eventually I also want to upgrade. We got my wife one as well, and I even got my mother in law, as well as sister in law to purchase Chery's. All of them are happy with their purchases, but I seem to be the one with the defective car. Which is very ironic as I had to do a lot of convincing to my mother in law and sister to purchase their cars as they always swore that VW is the best.

I know that you take pride in providing excellent customer service but the only pleasant interaction I have experienced thus far was the sale of the car :-( I really don't know what to do, I honestly feel like leaving the car at the dealership and handing you back the keys.

Vehicle currently BACK at Chery Cape Gate Service department.

If you guys don't know how to fix my Vehicle I want I new Vehicle by the end of this week. And I am NOT interested in empty promises that you have fixed the problem. This Vehicle has been in the service garage more than in my own garage.