Lack of integrity is the Chery on the top for Chery Edenvale SA

Chery South Africa Edenvale lacks integrity. My new Chery Tiggo 8 Pro Max MY23 was ****** while in their possession; they refuse to take accountability. . On 23/12/23 I took delivery of a brand new car from Chery Edenvale. I had to take it back to Chery Edenvale on 5 Jan for multiple fixes, including fitment of electric side steps which I had paid for, and they had "forgotten" to install. I never saw my car again. On 10 Jan, Chery Edenvale called me saying they "could not find my car." My car was ****** from Tyremart Edenvale when Chery took it there for wheel balancing. Chery Edenvale refuse to replace my new Chery Tiggo 8 Pro Max ****** on 9 Jan, despite the legal obligation to do so (CPA). Never mind the moral and ethical responsibility! They promised to pay all costs associated with an insurance claim, should I make the claim. But renege on those promises when asked to commit in writing.