MM
MICHELLE M
Active since Feb 2024
3
Reviews
0
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Reviews
3 reviews4 months ago
Disappointing service
Disappointing service from the online delivery team. Been speaking to 3 consulants since Monday. Spent over 65 minutes on the phone in total simply to get a status on the order. Team admits an IT error occured, and the order was not captured. Lack of proactive feedback is such an issue. And to day, no guarantee that delivery will take place today as committed.
106 replies
21 months ago
DIFFICULTY GETTING REFUND FROM PEP
I went into PEP NORWOOD to return an item I bought. It was an hour into the business day. PEP would not accept my return because they had "no cash"in their till. They asked me to come back. How is that okay to ask a customer has to make another trip to get a small refund? I suggested they use their float. They said no. I asked them to refund to my card. They could not, my card was on my phone. I suggested a gift card. They say they do not do gift cards. Eventually 30 minutes later and after the manager called their their area manager, I received my refund. How is this okay? Why do retailers think it is okay to refuse to refund customers?
0 replies
26 months ago
Lack of integrity is the Chery on the top for Chery Edenvale SA
Chery South Africa Edenvale lacks integrity. My new Chery Tiggo 8 Pro Max MY23 was ****** while in their possession; they refuse to take accountability. . On 23/12/23 I took delivery of a brand new car from Chery Edenvale. I had to take it back to Chery Edenvale on 5 Jan for multiple fixes, including fitment of electric side steps which I had paid for, and they had "forgotten" to install. I never saw my car again. On 10 Jan, Chery Edenvale called me saying they "could not find my car." My car was ****** from Tyremart Edenvale when Chery took it there for wheel balancing. Chery Edenvale refuse to replace my new Chery Tiggo 8 Pro Max ****** on 9 Jan, despite the legal obligation to do so (CPA). Never mind the moral and ethical responsibility! They promised to pay all costs associated with an insurance claim, should I make the claim. But renege on those promises when asked to commit in writing.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
0 (0%)
2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)