Leroy Merlin South Africa
Verified Business
Leroy Merlin South Africa
Verified Business
564 Reviews (last 12 months)
Responds in 11 hours 41 min
AI Review Summary
Based on recent customer reviews, Leroy Merlin South Africa delivers a polarised customer experience. In-store interactions frequently earn praise for friendly, knowledgeable staff, but the online shopping channel is a persistent source of frustration. Delivery failures, missing refunds, poor communication, and inaccurate stock information dominate the feedback. The business scores well on in-store Customer Service (2.3) but struggles severely across Delivery (1.1), Communication (1.1), and Pricing/Refunds (1.1).
Top Strengths:
- •Customer Service & Professionalism: In-store staff are regularly praised by name for being friendly, patient, and knowledgeable. Customers highlight individuals who go the extra mile, though online and call centre interactions drag the score down significantly.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
3.7Trustindex Rating
#2Ranked In Solar & Energy
11 hours 41 minutesAverage Time To Reply
-42 NPSRecommended: Unlikely
Replied to 93% of negative reviews
Typically takes less than 13 hours 12 min to reply
TrustIndex
3.7
Score
Ranking
#2
in Solar & Energy
Avg Reply
11 hours 41 minutes
NPS Score
-42
Recommended: Unlikely
Replied to 93% of negative reviews
Typically takes less than 13 hours 12 min to reply
Review Distribution
2|564 Reviews
May '25 - Apr '26
5(23.3%)
4(1.8%)
3(1.4%)
2(1.9%)
1(71.7%)
5(23.3%)
4(1.8%)
3(1.4%)
2(1.9%)
1(71.7%)
Recent reviews (564)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
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TC
Thomas C
1 reviews | Active since Jan 2020
16 Mar 2026, 13:08
Customer Satisfaction Feedback
Your products is packed well on the shelves. Unfortunately there's one product I bought and it was labeled R81.00 but when I check out it costed me R125.00. I bought a portable gas stove, two gas tins and a 3 meters pipe for washing machine.
Helpful (0)
|Replies (0)TC
Thomas C
1 reviews | Active since Jan 2020
16 Mar 2026, 13:08
Customer Satisfaction Feedback
Your products is packed well on the shelves. Unfortunately there's one product I bought and it was labeled R81.00 but when I check out it costed me R125.00. I bought a portable gas stove, two gas tins and a 3 meters pipe for washing machine.
0
Replies (0)ML
BT
Busi T
1 reviews | Active since Jan 2020
14 Mar 2026, 11:54
Leroy Merlin ripped me off
Sometime last year I order 6 beach chairs from them and my order was accepted and I paid only a few days later to be reduced and they went my money back. But I was still awaiting my order then they cancelled again this time all of it and since then I have not received my money. I sent the countless emails no one got back to me. I have not received my money and I am angry with this company I would not recommend it to anyone I know
Helpful (0)
|Replies (0)BT
Busi T
1 reviews | Active since Jan 2020
14 Mar 2026, 11:54
Leroy Merlin ripped me off
Sometime last year I order 6 beach chairs from them and my order was accepted and I paid only a few days later to be reduced and they went my money back. But I was still awaiting my order then they cancelled again this time all of it and since then I have not received my money. I sent the countless emails no one got back to me. I have not received my money and I am angry with this company I would not recommend it to anyone I know
0
Replies (0)AT
Amy T
1 reviews | Active since Jan 2020
13 Mar 2026, 09:36
Exceptional service wow!!!
I am so happy with Leroy Merlin Fourways branch. I purchased large frames online on the 11th and they delivered on the 13th. Literally two days later. I have never received such swift service from any company. My frames were well wrapped since they are fragile. Not even a single scratch or dent. You guys have gained a customer!!!! First time purchasing from you and I will now be a regular. Thank you
Helpful (0)
|Replies (0)AT
Amy T
1 reviews | Active since Jan 2020
13 Mar 2026, 09:36
Exceptional service wow!!!
I am so happy with Leroy Merlin Fourways branch. I purchased large frames online on the 11th and they delivered on the 13th. Literally two days later. I have never received such swift service from any company. My frames were well wrapped since they are fragile. Not even a single scratch or dent. You guys have gained a customer!!!! First time purchasing from you and I will now be a regular. Thank you
0
Replies (0)SM
WP
Warren P
1 reviews | Active since Jan 2020
11 Mar 2026, 21:03
Leroy Merlin
First off ... they sent me the WRONG solar panels and stopped replying to mails. I was also unable to actually get hold of anyone by phone. With loadshedding severely affecting my business I was forced to use the panels sent to me so that I could continue running it. Now... I need a copy of my tax invoice so that I can sort out some tax things. Leroy Merlin never sent me one to begin with... The order where my purchase was processed does not exist on my online profile. They cannot locate it anywhere either... and have just said "We have just received feedback regarding your request. Unfortunately, we are unable to retrieve orders from 2023." and then "As stated previously, we have just received feedback confirming that we cannot retrieve transactions from 2023 in our system, both at the store and on the finance side. Unfortunately, this means we cannot access the order." Legally you're supposed to keep invoices for 5 to 7 years. I need my tax invoice please. Failing that, please come and fetch the panels you sent me and refund my money. I included my business VAT number
Helpful (0)
|Replies (0)WP
Warren P
1 reviews | Active since Jan 2020
11 Mar 2026, 21:03
Leroy Merlin
First off ... they sent me the WRONG solar panels and stopped replying to mails. I was also unable to actually get hold of anyone by phone. With loadshedding severely affecting my business I was forced to use the panels sent to me so that I could continue running it. Now... I need a copy of my tax invoice so that I can sort out some tax things. Leroy Merlin never sent me one to begin with... The order where my purchase was processed does not exist on my online profile. They cannot locate it anywhere either... and have just said "We have just received feedback regarding your request. Unfortunately, we are unable to retrieve orders from 2023." and then "As stated previously, we have just received feedback confirming that we cannot retrieve transactions from 2023 in our system, both at the store and on the finance side. Unfortunately, this means we cannot access the order." Legally you're supposed to keep invoices for 5 to 7 years. I need my tax invoice please. Failing that, please come and fetch the panels you sent me and refund my money. I included my business VAT number
0
Replies (0)