

Leroy Merlin South Africa
Based on recent customer reviews, Leroy Merlin South Africa delivers a polarised customer experience. In-store interactions frequently earn praise for friendly, knowledgeable staff, but the online shopping channel is a persistent source of frustration. Delivery failures, missing refunds, poor communication, and inaccurate stock information dominate the feedback. The business scores well on in-store Customer Service (2.3) but struggles severely across Delivery (1.1), Communication (1.1), and Pricing/Refunds (1.1).
Replied to 93% of negative reviews
Typically takes less than 13 hours 12 min to reply
TrustIndex
3.7
Score
Ranking
#2
in Solar & Energy
Avg Reply
11 hours 41 minutes
NPS Score
-42
Recommended: Unlikely
Replied to 93% of negative reviews
Typically takes less than 13 hours 12 min to reply
May '25 - Apr '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Your products is packed well on the shelves. Unfortunately there's one product I bought and it was labeled R81.00 but when I check out it costed me R125.00. I bought a portable gas stove, two gas tins and a 3 meters pipe for washing machine.
1 reviews | Active since Jan 2020
Your products is packed well on the shelves. Unfortunately there's one product I bought and it was labeled R81.00 but when I check out it costed me R125.00. I bought a portable gas stove, two gas tins and a 3 meters pipe for washing machine.
1 reviews | Active since Jan 2020
Sometime last year I order 6 beach chairs from them and my order was accepted and I paid only a few days later to be reduced and they went my money back. But I was still awaiting my order then they cancelled again this time all of it and since then I have not received my money. I sent the countless emails no one got back to me. I have not received my money and I am angry with this company I would not recommend it to anyone I know
1 reviews | Active since Jan 2020
Sometime last year I order 6 beach chairs from them and my order was accepted and I paid only a few days later to be reduced and they went my money back. But I was still awaiting my order then they cancelled again this time all of it and since then I have not received my money. I sent the countless emails no one got back to me. I have not received my money and I am angry with this company I would not recommend it to anyone I know
1 reviews | Active since Jan 2020
I am so happy with Leroy Merlin Fourways branch. I purchased large frames online on the 11th and they delivered on the 13th. Literally two days later. I have never received such swift service from any company. My frames were well wrapped since they are fragile. Not even a single scratch or dent. You guys have gained a customer!!!! First time purchasing from you and I will now be a regular. Thank you
1 reviews | Active since Jan 2020
I am so happy with Leroy Merlin Fourways branch. I purchased large frames online on the 11th and they delivered on the 13th. Literally two days later. I have never received such swift service from any company. My frames were well wrapped since they are fragile. Not even a single scratch or dent. You guys have gained a customer!!!! First time purchasing from you and I will now be a regular. Thank you
1 reviews | Active since Jan 2020
First off ... they sent me the WRONG solar panels and stopped replying to mails. I was also unable to actually get hold of anyone by phone. With loadshedding severely affecting my business I was forced to use the panels sent to me so that I could continue running it. Now... I need a copy of my tax invoice so that I can sort out some tax things. Leroy Merlin never sent me one to begin with... The order where my purchase was processed does not exist on my online profile. They cannot locate it anywhere either... and have just said "We have just received feedback regarding your request. Unfortunately, we are unable to retrieve orders from 2023." and then "As stated previously, we have just received feedback confirming that we cannot retrieve transactions from 2023 in our system, both at the store and on the finance side. Unfortunately, this means we cannot access the order." Legally you're supposed to keep invoices for 5 to 7 years. I need my tax invoice please. Failing that, please come and fetch the panels you sent me and refund my money. I included my business VAT number
1 reviews | Active since Jan 2020
First off ... they sent me the WRONG solar panels and stopped replying to mails. I was also unable to actually get hold of anyone by phone. With loadshedding severely affecting my business I was forced to use the panels sent to me so that I could continue running it. Now... I need a copy of my tax invoice so that I can sort out some tax things. Leroy Merlin never sent me one to begin with... The order where my purchase was processed does not exist on my online profile. They cannot locate it anywhere either... and have just said "We have just received feedback regarding your request. Unfortunately, we are unable to retrieve orders from 2023." and then "As stated previously, we have just received feedback confirming that we cannot retrieve transactions from 2023 in our system, both at the store and on the finance side. Unfortunately, this means we cannot access the order." Legally you're supposed to keep invoices for 5 to 7 years. I need my tax invoice please. Failing that, please come and fetch the panels you sent me and refund my money. I included my business VAT number
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
This business's biggest strength, according to Hellopeter's AI analysis, is Agent Quality & Customer Care. Named consultants are praised repeatedly for patience, friendliness, and going above and beyond. Words like 'amazing,' 'star,' and 'gem' appear frequently, reflecting genuinely caring human interactions.
The most common complaint, based on Hellopeter's AI analysis of recent customer reviews, is Pricing, Premiums & Transparency. Customers appreciate premium reductions upon request but complain about unexplained annual increases, hidden excess charges, and debits continuing after cancellation. Transparency at policy inception is a recurring gap.
Industry comparison data is calculated from each business's overall AI Score against the industry average. Strongest themes typically include Agent Quality and Communication; weakest tend to be Repair Quality and Pricing. How is the AI Score calculated? →
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
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