After Sales service Horror

<p>After buying and paying upfront for a R 9999 dress, we left the dress at the shop for safe keeping until the time was right for fitting. The we had the fitting and was advised two weeks later that the dress was sent out to another tailor due to their inhouse tailor being fired. This tailor then fitted additional pads in the bust area and attempted to take up the dress, he did this by cutting the tulle however this was done with the presision of an 8 year old. The bottom of the dress is now uneven, each layer of tulle is now of a different lenth to the next and the tulle has additional slices cut into it at an upward angle. This is a Matric dress and to our horror one of the owners of the shop who sold it to us and chose the tailor delivered the dress like this without checking it first before delivering to us the client. My daughter now has to wear this to her matric dance which is tonight and we have no other options available on such short notice. When i contacted the lady this morning to advise her she advised me that the tulle never matched.</p>