CAN I BE TAKEN SERIOUSLY ABOUT MY SON'S MATTER PLEASE

I expected a lot from Child services no I am not getting the help I need. I am a mother of a boy child, a minor who was forcefully taken by his father and currently not on his care because his an addict but my son leaves with Grandmother and Boyfriend in a shack..... My son's well being isn't at good state which is why I am fighting tooth and nail to get him back.... This matter has pro longed so much so that I feeling defeated The court nominated someone to assist me but on my 2nd appearance there's no social worker available to take my case and before my third appearance I got from one of the social worker she was very rude and told me straight that she doesn't work overtime so she won't proof that my story is true... SO HOW WILL THIS BE INCLUDED IF WE GET SUXH FROM THE OFFICIALS. I THEN RECEIVED A CALL FROM LETTIE 2 DAYS BEFORE MY COURT DATE SAYING THAT WILL MEET ON COURT FOR HOME VISITS WHERE NOT DONE THEN. WE MET EXPLAINED EVERYTHING AND APPEARED BEFORE COURT WITH THE FATHER. THE AGREEMENT WAS THAT MY SON WILL SPEND A WEEK WITH ME AND SPEND THE NEXT WITH HIMTHEY DIDN'T OBEY THAT STILL.... HE THEN VISITED DURING DECEMBER HOLIDAYS AND MY SON LOVED BEING WITH US AND WAS PLANNING TO RETURN HOME TO ME BUT A DAY BEFORE THE SCHOOLS OPEN THEY FETCHED HIM WITHOUT MY CONCERN AGAIN and didn't even bother to communicate with me as his mother. When went to fetch him they refused for my son to see me and said he didn't want to see me anymore, they where swearing and insulting me and the grandmother wanted to beat me up too and also mentioned that she will still show me and id wish to raise my mother from the grave. Days after the scene the POLICE CAME KNOCKING AT MY HOUSE TO SERVE ME WITH 4 PROTECTION ORDERS. SO THIS IS ALSO PREVENTING ME TO SEE MY SON, THEY MAKE HIM MISS SCHOOL AT TIMES IN DECEMBER THEY FAILED TO PAY THE TRANSPORT DRIVER AND SHE CAME COMPLAINING TO ME. SO THIS MATTER SHOULD COME TO AN END AND PROPER INVESTIGATION SHOULD BE DONE IF CHILD WELFARE FAILS TO ASSIST PLEASE LET ME KNOW I AS MXOLISI MOTHER WHO RAISED HIM ALONE AFTER LEAVING AN ABUSIVE RELATIONSHIP THAT NEARLY MADE ME CORPSE WILL FIGHT TO GET SON AND I'D RATHER GIVE AWAY AT A HOME RATHER THAN HAVING HIM TO BE RAISED BY THAT FAMILY... One calls your offices but there is no answer and I leave messages but I don't get called back WHY😭😭😭