1 reviews | Active since Member
Great service from Chilli Pepper and specifically Ernst Reyneke. He was most helpful when I needed a rental unit at very short notice. He arranged the vetting, lease agreement and even came to my office to sign the lease with me when I could not get to him. During the time I rented from them they were very helpful when I had any queries or concerns. When vacating the property there were a few hand marks on the walls as well as small pen marks where my daughter had drawn on the wall which I had missed during the cleaning process. I asked if I could return the next day to clean it quickly and Ernst advised that he would have to charge me a pro-rata amount for the day unfortunately to which I agreed as I was absolutely exhausted at that point from moving out. I returned the next day, washed the walls again and the unit was inspected again the next day. Ernst let me know by email that everything is now in order as we discussed during the inspection. I was expecting a deduction on my deposit for this however was pleasantly surprised when the payment of my full deposit plus interest accrued was refunded into my bank account a few days later. I have dealt with a few landlords and managing agents in the past who left a bitter taste in my mouth but Chilli Pepper's service was magnific!! Thanks again to Ernst and the team. Keep up the great service.
Best regards,
Best regards,