Appalling Employee Behaviour

This was my first time at the establishment at Chris Habi Ackerman's and what I have experienced is hurting to see an employee by the name of Sophie treating customers with such appalling behaviour. She was rude, shouting even at small kids crying were making her irritable. What made it worse is her fellow colleagues laughing to her outbursts whilst her behaviour was just unwelcoming. I will never visit that's establishment again, as they brought a bad taste of what we experienced maybe we are in townships then we must be treated by that.