Appalling service at chronos

I strongly recommend you avoid this company, run by Suzanne and Jochen Dietrich, at all costs. I left with them a pocket watch in 2012 and contacted and visited them repeatedly over the next years, always given an excuse as to why they had not done any repair. Learning that most of their staff had left and that they were about to close, I attempted to retrieve my watch in 2018. After much argument I received a dismantled mess that is probably not repairable. My regret is that I did not read the reviews on this site before entrusting them with my watch. I experienced the same rudeness, insults and poor behaviour as others here have reported. No doubt they will open under a different name somewhere else. They are to be avoided.