UTTER FAILURE BY CIDB

So CIDB decided to implement a system (online registration for Grade 1) with a proper understanding of their own system. I registered online was given a CRS number which I then used to make payments into their banking account. Then I call and ask how I can activate the companies I registered they tell me to bring in the Original Deposit slips (proof of payment) so they can link the registration and the payments MANUALLY. I pay for Uber which cost me R500 return, and when I get to CIDB's Main Hall I wait for 20 minutes and I'm told they're still waiting for feedback as to how this is done. So much money spent on transport and NO RESULTS.