Bad Service from Cidb

Today 8 November 2022 I phoned cidb I was assisting someone to sort out there cidb registration and we ran into some difficulty I explained the problem to the agent and he communicated to me that they can only assist if the director is also present but they would be able to assist over the so the afternoon at 13:23 I phoned back because I now had the director present this time a lady agent answered I explained the problem and told her the previous agent I talked to told me they will be able to assist if the director is present so I have the director hear with me now so she said you can do this online I told Her yes but I communicate to the other agent that it shows a error message when I try to login mind You the login details I used was login details I requested from Cidb and they emailed it to the director and the director forwarded the email to me and I copied directly from the email the details so she asked me what did the error message say I found this strange because the previous agent told me they will be able to assist with the problem but now it sounds like they want to assist me to do it myself If I knew they were going to assist me to do it myself I would have printed the error page and have it with me.