CIDB Refusing (Delaying) to refund monies owed.

I submitted a refund request form on the 17th of December 2024 at the CIDB offices in Durban. I found it odd to have to submit this document physically when I registered online. My suspiciouns were confirmed when as of today, the 10th of January 2024, my refund has still not been paid. Although not required as described on the form, I had to submit my ID and Company registration document after calling on 8th of January 2024 to check on when I will receive the refund. I basically had to give them information that was explicitly stated on the form that it was not required, this makes perfect sense since I submitted this information when I was registering the company with the CIDB, so they have this info. I now cannot reach anyone who can help me with this. I have comp**** with all of their requirements and simply not paying.