Cielo
3.6|3,902 reviews
A
Anonymous
1 reviews | Active since Member
06 May 2026, 10:25
Order was damaged
Goods were delivered damaged Replacement process is a nightmare Still have not recieved the replacement to date after reporting 8 days ago.
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Replies (1)Cielo's replyOfficial
07 May 2026, 06:05Good day Evalu-Quants
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused by receiving damaged goods.
We understand your frustration regarding the replacement process and the delay in resolving the matter. As discussed during our recent communication, there have unfortunately been operational disruptions due to the severe weather conditions currently affecting several areas.
Please rest assured that your replacement remains a priority for us, and as promised, we will continue to keep you updated on any progress and next steps. We appreciate your patience and understanding during this time.
Kind Regards
Customer Service Team
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused by receiving damaged goods.
We understand your frustration regarding the replacement process and the delay in resolving the matter. As discussed during our recent communication, there have unfortunately been operational disruptions due to the severe weather conditions currently affecting several areas.
Please rest assured that your replacement remains a priority for us, and as promised, we will continue to keep you updated on any progress and next steps. We appreciate your patience and understanding during this time.
Kind Regards
Customer Service Team
Best regards,
Cielo's reply07 May 2026, 06:05
Official
Good day Evalu-Quants
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused by receiving damaged goods.
We understand your frustration regarding the replacement process and the delay in resolving the matter. As discussed during our recent communication, there have unfortunately been operational disruptions due to the severe weather conditions currently affecting several areas.
Please rest assured that your replacement remains a priority for us, and as promised, we will continue to keep you updated on any progress and next steps. We appreciate your patience and understanding during this time.
Kind Regards
Customer Service Team
We’re very sorry to hear about your experience and sincerely apologise for the inconvenience caused by receiving damaged goods.
We understand your frustration regarding the replacement process and the delay in resolving the matter. As discussed during our recent communication, there have unfortunately been operational disruptions due to the severe weather conditions currently affecting several areas.
Please rest assured that your replacement remains a priority for us, and as promised, we will continue to keep you updated on any progress and next steps. We appreciate your patience and understanding during this time.
Kind Regards
Customer Service Team
Best regards,