CISCO SOUTH AFRICA - Not Answering and no reply

Today my client got an invoice from UPS for \ Import Tax "- The replacement switch that was sent by CISCO is in customs due to a faulty switch that was under warranty. Case Number 636612127<br> <br> 7 x Calls to CISCO CPT branch - NO Answer. When I eventually got to reception they transferred me to a voice machine every time. Eventually they said \"" Call our JHB branch \"" ..<br> 15 x Calls to JHB branch - NO answer.. Eventually when I got through the receptions said \"" we only have 1 x receptionist..\"" They referred me to Vishan Reddy who can assist me in the matter. After I have sent him an e-mail and tried calling another 5 x times I only got an answering machine.... Eventually receptionist transferred me to his mobile. So frustrated I just wanted some assistance to sort my customer out that has CISCO equipment. He told me he is the wrong person "