Extended Stay, Repeated Failures & No Resolution – Road Lodge Port Elizabeth

ROAD LODGE SUMMERSTRAND

Our family stayed at Road Lodge Port Elizabeth from 25 December 2025 to 8 January 2026, and unfortunately the experience was far below what we expected from a well-known hotel brand. Over the course of nearly two weeks, we encountered multiple ongoing issues that were never properly resolved. These included air-conditioning not working in the rooms, unstable and uncomfortable beds, kettles and pillows with unpleasant odours, TVs and remote controls not functioning correctly, and key cards that often failed to give access to our rooms. Even the breakfast experience was inconsistent, with the filter coffee machine frequently not working or being out of coffee beans. While staff were polite and apologetic, the lack of action and follow-through was deeply frustrating. Every concern raised was met with apologies and assurances that it would be “looked into,” yet there was no feedback, no confirmation, and no real resolution throughout our stay. After a while, this leaves you feeling like a problem rather than a valued paying guest. Individually, some may consider these issues minor. Collectively, and over an extended stay that cost a significant amount of money, they point to poor maintenance and management oversight. We travelled a considerable distance hoping for a restful and comfortable stay, but instead spent much of our time reporting faults that should not exist in the first place. This review is not written to seek free meals or compensation, but because our concerns were not taken seriously and guests deserve to know what to expect. Sadly, this experience has made us question the standard of service and the commitment to guest satisfaction at this property.