MR
Marius R
Active since Jan 2010
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Formal Complaint: Service Quality and Unprofessional Conduct at Shield Express Car Wash – Gezina, Pretoria
To Whom It May Concern, I am writing to formally lodge a complaint regarding the service and customer experience I received at Shield Express Car Wash in Gezina, Pretoria. My intention is not to obtain a free service, but to highlight serious concerns that I believe require urgent attention. To begin, I want to acknowledge that the general staff at this branch are consistently well‑mannered and courteous. Their professionalism is appreciated and has always contributed positively to my visits. However, during my most recent visit, I encountered several issues that were both disappointing and unacceptable for a brand of Shield’s reputation. Upon arrival, I noticed that the automated washing machine was not dispensing any soap or chemical during the wash cycle. Naturally, I assumed that the staff would compensate by washing the vehicle manually and then using the machine only for rinsing. This did not happen. When I raised this concern, the lady who appears to be the manager — identified to me as Analisa — simply stated that the machine’s soap dispenser was faulty. I then asked why the vehicle had not been washed manually, especially considering that customers pay a premium price for a full service. A wash without soap is not only ineffective but also has a direct impact on the detailing process. Without proper pre‑wash cleaning, detailers are forced to remove insect debris and dirt through rough rubbing or even using their nails, which increases the risk of scratches and results in a poor‑quality finish. This is entirely avoidable and not what one expects from a brand like Shield. It is important to note that I was not the only customer who raised these concerns. Several other clients present at the time expressed the same frustrations regarding the lack of soap, the poor wash quality, and the dismissive attitude displayed by the manager. Instead of addressing the matter constructively, the manager’s behaviour became increasingly rude, disruptive, and disrespectful. Her tone and manner were wholly unprofessional and completely inappropriate for someone in a supervisory role. When I requested to speak to the branch manager or the owner, she bluntly stated that she did not have their contact details. When the discussion concluded, we requested to proceed with payment despite the unsatisfactory service. Shockingly, the same lady, Analisa, responded rudely and told us that we could leave without paying. This response was not only unprofessional but also indicative of a complete lack of accountability and customer‑service ethics. My concern is not merely about a faulty machine, but about the disregard for service standards, the lack of transparency, and the disrespectful manner in which paying customers were treated. Shield is a well‑known brand, and customers reasonably expect a level of quality and professionalism that reflects that reputation. I trust that this matter will be taken seriously and that appropriate steps will be taken to address both the service shortcomings and the unacceptable conduct displayed by the manager on duty. I remain a loyal customer and hope to see improvements that restore confidence in this branch.
0 replies
3 months ago
Extended Stay, Repeated Failures & No Resolution – Road Lodge Port Elizabeth
ROAD LODGE SUMMERSTRAND Our family stayed at Road Lodge Port Elizabeth from 25 December 2025 to 8 January 2026, and unfortunately the experience was far below what we expected from a well-known hotel brand. Over the course of nearly two weeks, we encountered multiple ongoing issues that were never properly resolved. These included air-conditioning not working in the rooms, unstable and uncomfortable beds, kettles and pillows with unpleasant odours, TVs and remote controls not functioning correctly, and key cards that often failed to give access to our rooms. Even the breakfast experience was inconsistent, with the filter coffee machine frequently not working or being out of coffee beans. While staff were polite and apologetic, the lack of action and follow-through was deeply frustrating. Every concern raised was met with apologies and assurances that it would be “looked into,” yet there was no feedback, no confirmation, and no real resolution throughout our stay. After a while, this leaves you feeling like a problem rather than a valued paying guest. Individually, some may consider these issues minor. Collectively, and over an extended stay that cost a significant amount of money, they point to poor maintenance and management oversight. We travelled a considerable distance hoping for a restful and comfortable stay, but instead spent much of our time reporting faults that should not exist in the first place. This review is not written to seek free meals or compensation, but because our concerns were not taken seriously and guests deserve to know what to expect. Sadly, this experience has made us question the standard of service and the commitment to guest satisfaction at this property.
0 replies
4 months ago
Misleading Online Credit Application – Incredible Connection
I recently completed an online credit application with Incredible Connection and received confirmation that I provisionally qualified for R90,615 under reference number 0028544520. The message instructed me to visit the Menlyn branch with my documents, clearly stating that the reference number would be used to finalize the application. When I arrived at the store, however, the staff disregarded the reference number and forced me to restart the entire process. This was a complete waste of time and left me frustrated and disheartened. - The online application required me to disclose sensitive personal and financial information, yet it was ignored. - Restarting the process triggered another credit check, which negatively impacts my credit score. - The communication was misleading, creating false expectations of a streamlined process that does not exist. This system is flawed, misleading, and prejudicial to customers. Incredible Connection must urgently fix the disconnect between their online and in‑store processes, ensure transparency, and prevent unnecessary duplicate credit checks. I expect a formal response and corrective action. If not, I will escalate this matter to the National Credit Regulator and the Credit Ombud.
0 replies
4 months ago
Infinity Health Consultant’s Unprofessional Conduct
Company: Infinity Health Date of Incident: 2025/12/09 Consultant Name (as given): Richard Yesterday I received an outbound call from a consultant at Infinity Health who identified himself as Richard. The conduct I experienced during this call was shockingly unprofessional and offensive. Instead of engaging respectfully, the consultant laughed and told me to “go and stick it where the sun doesn’t shine.” This type of language is not only rude but completely unacceptable from a representative of a company of Infinity Health’s size and reputation. I am aware that Infinity Health records its outbound calls, which means it should be straightforward to identify the consultant responsible. I expect Infinity Health to investigate this matter urgently and issue a formal written apology. This incident raises serious concerns about the standards of professionalism within Infinity Health. Allowing consultants to speak to clients in this manner damages trust and undermines the credibility of the firm. I am posting this complaint publicly to ensure accountability and to warn other consumers about the unacceptable behavior I encountered. I trust Infinity Health will take immediate corrective action and demonstrate that it values its clients and its reputation. Requested Resolution: • Formal written apology from Infinity Health. • Assurance that disciplinary action will be taken against the consultant involved. • Confirmation of steps Infinity Health will implement to prevent such incidents in future.
106 replies
4 months ago
FNB Mishandling of Credit Bureau Error
I am compelled to share my experience with First National Bank (FNB) due to repeated incompetence and delay in resolving a serious issue. FNB’s Revolving Credit Facilities team submitted incorrect information to the credit bureaus, which has severely damaged my credit score and is having an impact to my financial reputation. Despite issuing a formal final demand letter, FNB has failed to act responsibly. Instead, I have received four separate replies from FNB that demonstrate a clear pattern of mismanagement: • Asking for a credit agreement that was never issued during my online application. • Asking for my credit report, despite FNB having full internal access to its own records. • Asking for my ID number and account details, despite already being included in correspondence. • Repeating the same request for a credit report, showing circular stalling tactics. Most concerning is that my Private Banker, who has been copied on all correspondence, has remained silent throughout. This raises serious questions about accountability and whether FNB values its clients. This matter is not about paperwork. It is about FNB’s internal error and failure to comply with statutory obligations under the National Credit Act (NCA) and the Protection of Personal Information Act (POPIA). I have escalated this matter to the National Credit Regulator (NCR) and the Credit Ombud, and will continue to pursue accountability through the Information Regulator and the media if necessary. Consumers deserve better. If FNB cannot correct its own errors, how can South Africans trust their financial data is safe?
106 replies
7 months ago
The Orchards, Pretoria
The Orchards, Pretoria As a business owner with a deep appreciation for professionalism and client service, I feel compelled to share my experience with Rawson Properties The Orchards, specifically regarding the conduct of its Principal, Mr. Johnny Seloi. Unfortunately, my interaction left me with a bitter taste and genuine disbelief at the level of disregard shown toward basic business etiquette and client engagement. Mr. Seloi’s attitude was not only ill-mannered but alarmingly unprofessional—especially considering the standards one would expect from a representative of a national brand like Rawson Properties. Whether dealing with a confirmed client or a potential one, respect, courtesy, and professionalism should never be negotiable. The manner in which Mr. Seloi conducted himself reflects poorly not just on his individual franchise, but on the Rawson brand as a whole. In an industry built on trust, relationships, and reputation, such behavior undermines the credibility of the agency and raises serious concerns about the vetting process for franchise principals. I strongly urge Rawson Properties Head Office to investigate this matter thoroughly and to reconsider the criteria by which franchisees are appointed. The brand’s long-standing reputation should not be compromised by individuals who lack the fundamental qualities required to represent it honorably. Clients deserve better. And so does Rawson.
0 replies
43 months ago
Very PROFESSIONALLY ...
Very PROFESSIONALLY handled .. Francois van der Merwe was on the seen ...he was Very professional and very helpful from start to finish...he even offered to get something to drink at the garage to calm us down after the incident had occured. He really went out of his way to assist my wife and I . I would definitely recommend them to all .
133 replies
136 months ago
NO JOY FROM DEALERSHIP
I have purchased a vehicle from a dealership(Group One Auto) in Centurion on the 17-12-14.I traded my car in as a deposit for the vehicle.After 17 days of driving with the vehicle,I noticed that the gears became sticky,car started smoking,aircon packed up,foul smell coming through the vents,car started idling irratic.I contacted the dealership to notify them about the problems,in turn they said that I have to bring the car in for inspection in January 2015.After they had their mechanic look at the car,they said that its wear and tare that's the coarse and that they would not help or assist me with the repairs of the vehicle as I bought the car\AS IS".I'm now stuck with a problematic car and have to pay R2000 pm installement for 27mnths"
0 replies
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1 Star
6 (75%)