First Help Towing
Verified Business
|2.4|60 Reviews (last 12 months)|Responds in 131h 27m
First Help Towing
Verified Business
|2.4
60 Reviews (last 12 months)
Responds in 131h 27m
Rated in:
Scores reflect the Overall AI Score for each category
First Help Towing
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, First Help Towing receives sharply polarised feedback. A small group of customers praise quick arrival and helpful individual drivers, while a much larger group describe deceptive towing practices, inflated release fees, missing items from vehicles, reckless driving by tow truck operators, and a near total breakdown in communication once vehicles reach the company yard.
Replied to 97% of negative reviews
Reply time on negative reviews: 138h 13m
TrustIndex
4.2
Ranking
#27
in Repairs & Service
Reply Time
131h 27m
NPS Score
-70
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 138h 13m
Sep '25 - Aug '26
Based on recent customer reviews, First Help Towing receives sharply polarised feedback. A small group of customers praise quick arrival and helpful individual drivers, while a much larger group describe deceptive towing practices, inflated release fees, missing items from vehicles, reckless driving by tow truck operators, and a near total breakdown in communication once vehicles reach the company yard.
The most common complaint about First Help Towing, based on Hellopeter's AI analysis of recent customer reviews, is Service, Repairs & Maintenance. Customers describe vehicles being towed to undisclosed yards instead of agreed panel beaters, excessive release fees of R10,000 to R15,000 for short tows, slow turnaround, and vehicles arriving with additional damage or missing parts after collection.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2026
I was involved in an accident on 07/04 at approximately 17:30 on 14th Avenue when a First Help flatbed truck allegedly lost its brakes and collided with three vehicles, including mine. During the chaos after the accident, the rest of the First Help crew arrived quickly and immediately pushed to have our vehicles loaded and taken to their storage lot. They presented documents for us to sign, explaining that the paperwork was simply to identify ownership of the vehicles. In the shock and confusion of the situation, I trusted what I was being told. After waiting nearly two months while the third-party claim was being assessed through Santam, I was informed that I am personally liable for storage and release fees on my vehicle. This is despite the fact that I did nothing to cause or contribute to the accident. I feel completely misled by the way these documents were presented at the scene. Bianca and Steve showed little concern for the people affected and seemed focused only on securing payment. Bianca was dismissive and rude throughout the process, while Steve was very quick to appear at the scene and persuade people into signing paperwork without properly explaining the consequences. Based on my experience, I would strongly caution others against using First Help, especially when dealing with Steve and Bianca.
1 reviews | Active since May 2026
I was involved in an accident on 07/04 at approximately 17:30 on 14th Avenue when a First Help flatbed truck allegedly lost its brakes and collided with three vehicles, including mine. During the chaos after the accident, the rest of the First Help crew arrived quickly and immediately pushed to have our vehicles loaded and taken to their storage lot. They presented documents for us to sign, explaining that the paperwork was simply to identify ownership of the vehicles. In the shock and confusion of the situation, I trusted what I was being told. After waiting nearly two months while the third-party claim was being assessed through Santam, I was informed that I am personally liable for storage and release fees on my vehicle. This is despite the fact that I did nothing to cause or contribute to the accident. I feel completely misled by the way these documents were presented at the scene. Bianca and Steve showed little concern for the people affected and seemed focused only on securing payment. Bianca was dismissive and rude throughout the process, while Steve was very quick to appear at the scene and persuade people into signing paperwork without properly explaining the consequences. Based on my experience, I would strongly caution others against using First Help, especially when dealing with Steve and Bianca.
1 reviews | Active since May 2026
B.S ppl, tell me why I would allow them to take my car right in front of my gate where I got hit. they found out the insurance of the person who hit me then took my car under the demise that *****insurance said to take the car to fix it, upon calling cause they called me later the day, so I saved their No. they told me I owe R11 000 for storage. I would have stored the car in my place for God sake. don't be this broke please.
1 reviews | Active since May 2026
B.S ppl, tell me why I would allow them to take my car right in front of my gate where I got hit. they found out the insurance of the person who hit me then took my car under the demise that *****insurance said to take the car to fix it, upon calling cause they called me later the day, so I saved their No. they told me I owe R11 000 for storage. I would have stored the car in my place for God sake. don't be this broke please.
1 reviews | Active since May 2026
Ezauto has assisted me a lot to get a car within shrr time after the accident of my car which was written off. I would like to thank Chelsea, Kristen and the entire management Please keep up the good work. Yours Happy customer Minora
1 reviews | Active since May 2026
Ezauto has assisted me a lot to get a car within shrr time after the accident of my car which was written off. I would like to thank Chelsea, Kristen and the entire management Please keep up the good work. Yours Happy customer Minora
First Help Towing scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Repairs & Service, compared to the Repairs & Service industry average of 3.3. Their strongest theme is Turnaround Time (1.5); their weakest is Pricing & Quotes (1.1). The top AI-rated Repairs & Service business on Hellopeter is Eljoney Executive Body Repairs (4.7). How is the AI Score calculated? →
First Help Towing has a TrustIndex of 4.2 out of 10 on Hellopeter, based on 60 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 138 hours 13 min. Hellopeter has tracked First Help Towing across 1,187 total reviews. How is the TrustIndex calculated? →