Urgent Complaint – Electricity Outage for 5 Days

This is a formal complaint against the municipality regarding the ongoing electricity outage in our area, which has now lasted five days.

On Friday, 19 September 2025, at approximately 07:30, the electricity box on the street pole caught fire. The fire department assisted in extinguishing the flames, after which we contacted the electricity department the same day (reference numbers: 9120842446 and 1022625462). Technicians arrived after 16:00 to assess the damage but left without restoring power.

On Saturday, 20 September 2025, they returned at 15:00 and replaced the damaged electricity box. However, we were advised that power would only be restored on Monday, 22 September 2025. Since then, no updates have been provided, and we remain without electricity.

Despite numerous follow-up calls, the only feedback received from call centre agents is that the matter has been escalated to the depot, but they are unable to confirm any progress. On 24 September 2025, I spoke with Khanyisa (reference: 9120872205), who informed me that, according to their system, electricity was restored on 20 September—which is incorrect. She further indicated that she escalated the issue to her manager, who was meant to engage with the Electricity Department’s superintendent and call me back. I have yet to receive any response.

As of today, the entire street remains without electricity. This situation is unacceptable. Residents are working from home and have been severely impacted, while the lack of street lighting has increased the risk of break-ins and compromised safety at night.

We urgently request immediate intervention to resolve this matter without further delay.