CO
City of Cape Town Electrical Department
Unclaimed Business
CO
City of Cape Town Electrical Department
Unclaimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
-100
Recommended: Unlikely
Review Distribution
1.1|7 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
5(0%)
4(0%)
3(0%)
2(14.3%)
1(85.7%)
Frequently Asked Questions About City of Cape Town Electrical Department
City of Cape Town Electrical Department has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked City of Cape Town Electrical Department across 32 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencecM
cindy M
1 reviews | Active since Jan 2020
24 Feb 2026, 07:15
Disappointing Service
In the area where I live we had new electric meter boxes installed, no prior notification that this would be taking place on this day was received and a lot of people in my area were not aware and some were at work when this was being done, those that were not home had to struggle to get their meters replaced. The worst former was having the electric technicians just coming into my house with no explanation as to what they were there to do and why. They just asked for my meter number and went outside, I had to go after then to ask what was going on and even then no clear explanation was given. They advised that once the new meters are registered we would then receive back the electric units we had on the old meters but to this day this has not happened and a lot of the people have been struggling as they have had to buy more electricity as most, including myself had recently bought a big amount of electric units for the month. I again have had to keep calling the municipality to find out when and how we will be reimbursed for these units amd it was only yesterday where I was told they would be visiting the area this Thursday to attend to this. This has been a major inconvenience not just to me but to the whole area. Very disappointed.
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cindy M
1 reviews | Active since Jan 2020
24 Feb 2026, 07:15
Disappointing Service
In the area where I live we had new electric meter boxes installed, no prior notification that this would be taking place on this day was received and a lot of people in my area were not aware and some were at work when this was being done, those that were not home had to struggle to get their meters replaced. The worst former was having the electric technicians just coming into my house with no explanation as to what they were there to do and why. They just asked for my meter number and went outside, I had to go after then to ask what was going on and even then no clear explanation was given. They advised that once the new meters are registered we would then receive back the electric units we had on the old meters but to this day this has not happened and a lot of the people have been struggling as they have had to buy more electricity as most, including myself had recently bought a big amount of electric units for the month. I again have had to keep calling the municipality to find out when and how we will be reimbursed for these units amd it was only yesterday where I was told they would be visiting the area this Thursday to attend to this. This has been a major inconvenience not just to me but to the whole area. Very disappointed.
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Replies (0)F
NL
Naledi L
1 reviews | Active since Jan 2020
24 Sept 2025, 07:53
Urgent Complaint – Electricity Outage for 5 Days
This is a formal complaint against the municipality regarding the ongoing electricity outage in our area, which has now lasted five days. On Friday, 19 September 2025, at approximately 07:30, the electricity box on the street pole caught fire. The fire department assisted in extinguishing the flames, after which we contacted the electricity department the same day (reference numbers: 9120842446 and 1022625462). Technicians arrived after 16:00 to assess the damage but left without restoring power. On Saturday, 20 September 2025, they returned at 15:00 and replaced the damaged electricity box. However, we were advised that power would only be restored on Monday, 22 September 2025. Since then, no updates have been provided, and we remain without electricity. Despite numerous follow-up calls, the only feedback received from call centre agents is that the matter has been escalated to the depot, but they are unable to confirm any progress. On 24 September 2025, I spoke with Khanyisa (reference: 9120872205), who informed me that, according to their system, electricity was restored on 20 September—which is incorrect. She further indicated that she escalated the issue to her manager, who was meant to engage with the Electricity Department’s superintendent and call me back. I have yet to receive any response. As of today, the entire street remains without electricity. This situation is unacceptable. Residents are working from home and have been severely impacted, while the lack of street lighting has increased the risk of break-ins and compromised safety at night. We urgently request immediate intervention to resolve this matter without further delay.
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Naledi L
1 reviews | Active since Jan 2020
24 Sept 2025, 07:53
Urgent Complaint – Electricity Outage for 5 Days
This is a formal complaint against the municipality regarding the ongoing electricity outage in our area, which has now lasted five days. On Friday, 19 September 2025, at approximately 07:30, the electricity box on the street pole caught fire. The fire department assisted in extinguishing the flames, after which we contacted the electricity department the same day (reference numbers: 9120842446 and 1022625462). Technicians arrived after 16:00 to assess the damage but left without restoring power. On Saturday, 20 September 2025, they returned at 15:00 and replaced the damaged electricity box. However, we were advised that power would only be restored on Monday, 22 September 2025. Since then, no updates have been provided, and we remain without electricity. Despite numerous follow-up calls, the only feedback received from call centre agents is that the matter has been escalated to the depot, but they are unable to confirm any progress. On 24 September 2025, I spoke with Khanyisa (reference: 9120872205), who informed me that, according to their system, electricity was restored on 20 September—which is incorrect. She further indicated that she escalated the issue to her manager, who was meant to engage with the Electricity Department’s superintendent and call me back. I have yet to receive any response. As of today, the entire street remains without electricity. This situation is unacceptable. Residents are working from home and have been severely impacted, while the lack of street lighting has increased the risk of break-ins and compromised safety at night. We urgently request immediate intervention to resolve this matter without further delay.
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Replies (0)AM
Amahle M
1 reviews | Active since Jan 2020
8 Aug 2025, 18:25
Outage transformer exploded
We have been out of electricity since Sunday 03/08/2025 and we did report but nothing is happening the transformer keeps on having sparks they keep on saying they will come when we call till today they haven’t come to fix who goes for a week without electricity food is rotten from our fridge the transformer is a danger to kids and animals passing there it need to be changed because it’s not the first time flickering sparks their chat bot doesn’t transfer to agent it’s just a dom bot that doesn’t help with anything people that are chronic that need to charge their machines are struggling this is not on and people have noticed that eskom people only come Sundays or public holidays to fix they don’t care they just want overtime what about the people without electricity you mean to tell me that in Cape Town you have limited workers to fix these transformers in Khayelitsha we are really struggling shame I so wish someone can do some digging to find out what is really going on with eskom
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Amahle M
1 reviews | Active since Jan 2020
8 Aug 2025, 18:25
Outage transformer exploded
We have been out of electricity since Sunday 03/08/2025 and we did report but nothing is happening the transformer keeps on having sparks they keep on saying they will come when we call till today they haven’t come to fix who goes for a week without electricity food is rotten from our fridge the transformer is a danger to kids and animals passing there it need to be changed because it’s not the first time flickering sparks their chat bot doesn’t transfer to agent it’s just a dom bot that doesn’t help with anything people that are chronic that need to charge their machines are struggling this is not on and people have noticed that eskom people only come Sundays or public holidays to fix they don’t care they just want overtime what about the people without electricity you mean to tell me that in Cape Town you have limited workers to fix these transformers in Khayelitsha we are really struggling shame I so wish someone can do some digging to find out what is really going on with eskom
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Replies (0)FT
Felicia T
1 reviews | Active since Jan 2020
1 Aug 2025, 08:50
Greedy electricity authorities
R100 electricity purchased - RECEIVED 8 UNITS..... I HAVE NO WORDS TO DESCRIBE MY THOUGHTS... A sudden monthly admin charge from the city of cape town for electricity. The gluttony and greed of the people in charge of this country will be the downfall of our economy.
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Felicia T
1 reviews | Active since Jan 2020
1 Aug 2025, 08:50
Greedy electricity authorities
R100 electricity purchased - RECEIVED 8 UNITS..... I HAVE NO WORDS TO DESCRIBE MY THOUGHTS... A sudden monthly admin charge from the city of cape town for electricity. The gluttony and greed of the people in charge of this country will be the downfall of our economy.
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Replies (0)TR
Thelma R
1 reviews | Active since Jan 2020
30 Jul 2025, 01:34
Potholes Oostersee Esperance Street Parow
Residential area Oostersee Parow Esperance Street , this road needs urgent re-tarring full of potholes. I have reported the potholes but still nothing happened to fix the problem.
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Makhosi M
1 reviews | Active since Jan 2020
27 Jun 2025, 06:27
No power for 3 days
I’ve been without electricity for 3 days yet I pay R 2300 rates all my food is waisted I’ve been told to wait such a poor service I’ve never experienced before mind you Cape Town is raining and very cold .This city is cruel I must say I have small kids
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Makhosi M
1 reviews | Active since Jan 2020
27 Jun 2025, 06:27
No power for 3 days
I’ve been without electricity for 3 days yet I pay R 2300 rates all my food is waisted I’ve been told to wait such a poor service I’ve never experienced before mind you Cape Town is raining and very cold .This city is cruel I must say I have small kids
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2025, 07:33
Electricity feed cut
The electricity connection to our property was cut by Elex Khanyisa at approximately 16:00 yesterday. There was no notification received from the COCT. It is requested that the COCT provide reasons for this drastic step. The residence has been occupied for 22 years, during which time the accounts were always settled in full. Would it not be reasonable to inform the residents of such a drastic step - irrespective of the cause? The incident was reported on 14 April 2025 at 18:33. The electronic messaging service did function but no reply was received from COCT water and electricity channel. The COCT had to contacted telephonically at 20:22 in order to obtain a response. A ref no number was allocated: 9119699561. A different contractor was sent out to attend to the power feed. The resident was then informed that the feed was 'tagged' by Elex Khanyisa. Upon enquiry, the resident was informed that mail was dropped in the mailbox. The mail was retrieved (with full names on the letter - POPI act) and it was established that the COCT contractor attempted to gain access to the property on 14 March. The resident then contacted the responsible company but no response was received. The resident therefore was not informed of the project installation of prepaid meters and it is evident that poor management is AGAIN underway. Recent history by actions from COCT proves that it is poorly managed: On 5 March this residence reported a water supply problem. Two days later it was established that the water meter was faulty. Many telephone calls and time was lost through bad management by COCT. The water meter was finally replaced after 4 days without water. The new technology water meters could not be maintained by the COCT Tree and branch cutting - A contractor by the COCT about 2 years ago. The resident raised issues with the COCT and the resident was then informed to engage the contractor himself. The contractor was rude and ignored the requests from the resident. Supervision was not done by the COCT. During the fiber project, Vumatel was appointed as the contractor. The contractor was informed by the resident of a plan for installation on the property. One problem after the other ensued (no plan, paving, grass). The resident had to drill, grind, plaster, paint and completed the channeling himself. As can be noted from the recent history, the COCT is incapable of managing projects. It is also evident that new technology can not be maintained. It is requested that the electricity feed be restored until an amicable solution can be sourced between COCT and the resident—that is, if the COCT is capable.
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
15 Apr 2025, 07:33
Electricity feed cut
The electricity connection to our property was cut by Elex Khanyisa at approximately 16:00 yesterday. There was no notification received from the COCT. It is requested that the COCT provide reasons for this drastic step. The residence has been occupied for 22 years, during which time the accounts were always settled in full. Would it not be reasonable to inform the residents of such a drastic step - irrespective of the cause? The incident was reported on 14 April 2025 at 18:33. The electronic messaging service did function but no reply was received from COCT water and electricity channel. The COCT had to contacted telephonically at 20:22 in order to obtain a response. A ref no number was allocated: 9119699561. A different contractor was sent out to attend to the power feed. The resident was then informed that the feed was 'tagged' by Elex Khanyisa. Upon enquiry, the resident was informed that mail was dropped in the mailbox. The mail was retrieved (with full names on the letter - POPI act) and it was established that the COCT contractor attempted to gain access to the property on 14 March. The resident then contacted the responsible company but no response was received. The resident therefore was not informed of the project installation of prepaid meters and it is evident that poor management is AGAIN underway. Recent history by actions from COCT proves that it is poorly managed: On 5 March this residence reported a water supply problem. Two days later it was established that the water meter was faulty. Many telephone calls and time was lost through bad management by COCT. The water meter was finally replaced after 4 days without water. The new technology water meters could not be maintained by the COCT Tree and branch cutting - A contractor by the COCT about 2 years ago. The resident raised issues with the COCT and the resident was then informed to engage the contractor himself. The contractor was rude and ignored the requests from the resident. Supervision was not done by the COCT. During the fiber project, Vumatel was appointed as the contractor. The contractor was informed by the resident of a plan for installation on the property. One problem after the other ensued (no plan, paving, grass). The resident had to drill, grind, plaster, paint and completed the channeling himself. As can be noted from the recent history, the COCT is incapable of managing projects. It is also evident that new technology can not be maintained. It is requested that the electricity feed be restored until an amicable solution can be sourced between COCT and the resident—that is, if the COCT is capable.
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Replies (0)