FT
Felicia T
Active since Sep 2013
10
Reviews
0
Industries
Reviews
10 reviews9 months ago
Greedy electricity authorities
R100 electricity purchased - RECEIVED 8 UNITS..... I HAVE NO WORDS TO DESCRIBE MY THOUGHTS... A sudden monthly admin charge from the city of cape town for electricity. The gluttony and greed of the people in charge of this country will be the downfall of our economy.
0 replies
9 months ago
Excellence
Excellent service and stays true to the name, faithful to nature. Products are organic and after using the products for a week I can feel the difference in my body. Defnitly will make another purchase 😀
56 replies
20 months ago
UNNUSALLY long process to provide store card application feedback?
Good day. I am abit concerned with the woolworths online application for a store card. It's been over a week since all documents was provided loaded and completed and escalated to their assessors. I have checked my ITc enquiries and nothing has been done. I called last week and was told of a backlog. If all docs has been received and confirmed last week Monday, what else needs to be done?. I feel that my application is laying in someone's inbox and not being processed. Please advice the turn around time once docs is received for feedback to be provided. This is a very UNUSUALLY LONG PROCESS, especially after all docs was received.. it's very concerning.
0 replies
35 months ago
Excellent customer service !
I would like to take the time out to thank Zintle Cabadiya in the client engagement department for her excellent and prompt response and service delivery. This is the first time in 6 years that anybody from the client engagement department has picked up the phone to telephonically discuss my policy amendment requests, the only other time was when I wanted to cancel my policy to which a call was made to retain my business with Santam. So thank you Zintle for making the time to connect with me as a client.
53 replies
39 months ago
NEW TFG BASH APP IS SKELM / DONT USE IT.
Good day TFG group I would like to start of by saying what a disappointing new app you have created for us as consumers called BASH. My items was delivered in drips and drabs and by the time my last delivery was done the Blazer which was initially the reason I ended up placing an order with this app was on special for R399 marked down from R599. So, I decided to give Bash a call today because the blazer was not delivered and the app shows order completed. The lady I spoke to Tarryn Davids advised oh sorry ma’am this is one of the orders that was noted as stolen due to a hijacking or theft with the couriers. Why do I have to call to find out that my order will not be delivered, where is the customer service?? The response I got was so by the way and nonchalant. Like these things happen and I just need to accept that I received no service and my 5 items was delivered on 3 different days, not to mention the jacket is gone. I then requested the consultant that the jacket is available on the app. They can just courier one of those. She then advises no they do not have the option to replace stolen items and will discount a voucher for me to re-order on the app. We then discuss the voucher and in the interim I put the jacket in my cart incase the voucher pulls through tomorrow. She goes and speaks to someone, comes back and tells me oh no we don’t do vouchers only cash refunds. I WILL NOT USE BASH AGAIN AS I CANNOT TRUST THAT THIS APP WILL HAVE ME AS A CONSUMERS BEST INTEREST AT HEART WITH PROCESSES THAT BENEFITS THE CUSTOMER. When someone tells you - SORRY MA’AM WE A NEW APP AND CANNOT PUSH A BUTTON TO PROVIDE YOU WITH THE JACKET YOU ORDERED EVEN THOUGH ITS STILL FOR SALE ON THE APP, HOW CONVENIENT… OF THIS NEW TFG APP. WHO KNOWS WHAT EXCUSES WILL BE GIVEN TO ME NEXT TIME.... Thanks TFG for getting my hopes up for nothing.
73 replies
43 months ago
Excellent Service
I would like to sincerely thank Sheryl Ngxangane for her excellent service on my claim.
133 replies
48 months ago
Swift and efficient service
I would like commend Chesne Stevens at Santam claims for his efficient, helpful, rapid and swift response to my claim. I am truly grateful to have been assisted in the professional and understanding manner provided by this gentleman. Keep it up Chesne! 10 out of 10 for you :)
74 replies
131 months ago
UNHAPPY
Been a client of Auto Page for over 5 years, and i've never had to make any changes on this contract.<br> When calling your call centre, it took my 3 arrangements and a demand letter later because your consultants cannot make sure that when it comes to banking or debit details they get it right the first time. <br> I'm sorry but i'm DONE with Auto Page, if I ever get a call from you People to upgrade I Am going to give you a piece of my mind. Don't ever call me again! I will pay what is owed to your company and close this account!!
76 replies
131 months ago
IM ON HOLD AND NEVER GET THROUGH TO A CONSULTANT!
My Contract expired in May this year and every time I call MTN call centre it gives me voice prompts but I never get through to A CONSULTANT TO CANCEL MY POLICY! Im being charged extended fees because of the Communication ERROR from MTN CALL CENTRE???? <br> WHAT IS GOING ON?? ARE YOU PUPROSELY DOING THIS TO GET MONEY OUT OF ME?<br>
76 replies
Review Distribution
5 Star
5 (50%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (30%)
1 Star
2 (20%)