Refund

My parents are staying with a 7 year old girl who lost her parents and we decided to enrol the child to the other private school as she was not coping at the government school,so I helped them with the forms as they are pensioners and paid the registration on the 8th of February 2022.The forms where not complete as the current school needed to sign other forms and also the required documents ,I then filled the forms and send the forms to the school, paid monthly fees registration and I notified them that my parents will drop remaining documents to them.

Unfortunately on the 9th of September the current school advised my parents not to remove the child, on the 14 of February I told the school that she is no longer coming to their school and they must refund me,They ignored me until i send several messages

To my surprise they paid me Half the money and they said other money was for their booking,The child was not accepted YET,not attended a single class and they still don't have all documents but they take their booking fee (as they call it )and they not willing to pay it,That child was not booked/accepted because there were still missing documents and I haven't received acceptance or welcome letter to their school.

Regards Francinah