Matlosana Municipality: The worst municipality south of the Sahara

We have been struggling for months to get our refund on our account from Matlosana Municipality. Emails to them bounce back as inbox full. Trying to phone them is a futile exercise too. They just don't answer their phones, or the person in charge is not picking the call. The Municipality has been clinging on to our money for more than six months now. They have no intention of paying the Trust out or to refund us. It's hard to find words to describe their abhorrent behaviour. We are disgusted beyond word with Matlosana.