Utterly disgusting service

This serves to express my utter disappointment with City sightseeing.

On the 30 of December 2023, I was meant to have taken a coach from V&A to Franschhoek but was told that I was late and the coach had already left me. Which meant that I had to incur alot of charges for an Uber to Franschhoek as suggested by your agents. 

The tickets said that the bus leaves at 9:00 am on the morning with a disclosure to arrive at the V&A 10Minutes before. I arrived before 9 am and I don’t understand why the coach leaves before the time it is meant to be leaving. I arrived to the counter at 08:54 which is before the departure time that is 9 am. 

I had send an email regarding this incident, there has never been any acknowledgment of the email . We had to incur Uber costs to get to Franshhoek. I decided to write this review after seeing a similar experience of a black person on Tik-Tok.

I have reason to believe that this was racial motivated. How sad that we must be treated like dogs in our country!!.

Kindly note this doesn’t apply to the wine tasting in Franshhoek, we had a fantastic time there.