Shocking service from Claremont Appliance Centre

1 week ago, I called Claremont Appliance Centre- two matters received appalling service <br> <br> 1. Washing Machine broken:<br> They said if not repairable on site, they would need to take the machine away and offered me a loan machine. They came out the next day (24 hours later) and 4 hours later than agreed, and forgot the temp machine. They advised the washing machine was beyond repair - and advice was to replace- and said they would collect old machine next day.-, but never came. I've since bought one elsewhere , and paid someone to remove my machine. <br> <br> 2. Leaking Fridge/Freezer <br> They came 6 hours later than agreed, turned up at dinner time at 6pm . They then advised they could do nothing until I empty the fridge freezer and leave it off overnight. I did so , they were due back at 12 the next day. They did not come Thurs, or Fri , or as agreed Saturday. My food (R3000) worth spoiled. I got annoyed with Zaheer Omarjee, the person responsible for communicating efficiently as he took no responsibility for communicating any changes to their schedules- blamed everyone else , he slammed the phone down on me and told me to find someone else. After a week of waiting<br> <br> Shocking service!