1 reviews | Active since Member
Clay Cafe Paarl has a terrible business model. We were there on 10th of June 2025. We bought each our item for a price. The we sat down and started to paint. Three of the personel were standing all the time at our table chipping in and giving comments. Then when I paid I was given a second electronic device with 3 options of a tip, 10% or 15% or 20%!!!! That is it. You cannot choose NOT to give a tip. Then I saw on the bill that there is a STUDIO FEE OF R45 per pottery item. THIS WAS NOT EXPLAINED WHEN WE ENTERED THE SHOP BEFOREHAND!! Then I saw that the tip was not a percentage of the value of the food serviced, but it was charged on the studio fee, the food and the pottery items. This is wrong and repugnant. I visited many other Clay Café's before and not a single other one had this business model. It is shocking. None of these hidden costs were explained beforehand. I will never visit Clay Café Paarl.