CS
Clean Safe Labs
Unclaimed Business
CS
Clean Safe Labs
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Construction & Hardware
#3NPS Score
0Unlikely
Ranking
#3
in Construction & Hardware
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRZ
Rehgert Z
1 reviews | Active since Jan 2020
5 Mar 2024, 09:07
Bad communication
Don't even bother contacting them. I emailed and phoned twice to ask about product details etc. They said they would phone back. I had to phone again, they said they would phone back. Never returned my phone calls or emails. Obviously they don't need the business.
Helpful (0)
|Replies (0)RZ
Rehgert Z
1 reviews | Active since Jan 2020
5 Mar 2024, 09:07
Bad communication
Don't even bother contacting them. I emailed and phoned twice to ask about product details etc. They said they would phone back. I had to phone again, they said they would phone back. Never returned my phone calls or emails. Obviously they don't need the business.
0
Replies (0)AC
Andrew C
1 reviews | Active since Jan 2020
20 Jan 2021, 14:25
Incorrect items delivered, emails ignored
Placed an order over a month ago and received a partial delivery, including one incorrect item. Still awaiting delivery of items worth over R1000 and they've stopped replying to emails. Last reply was 2 weeks ago stating that one item was on back-order. No acknowledgement of the incorrect item sent and no replies to further emails requesting clarification.
Helpful (0)
|Replies (0)AC
Andrew C
1 reviews | Active since Jan 2020
20 Jan 2021, 14:25
Incorrect items delivered, emails ignored
Placed an order over a month ago and received a partial delivery, including one incorrect item. Still awaiting delivery of items worth over R1000 and they've stopped replying to emails. Last reply was 2 weeks ago stating that one item was on back-order. No acknowledgement of the incorrect item sent and no replies to further emails requesting clarification.
0
Replies (0)BQ
Bongani Q
1 reviews | Active since Jan 2020
13 Jan 2021, 11:54
Thank you very much
Thank you very much Morne for resolving the issue I experienced with my order. It shows how dedicated you are in ensuring the best customer experience for your customers. Thanks to the guy at the dispatch area for the friendliness. Chantell, thanks for the good service at the beginning of the purchase process. I will definitely be referring more customers your way.
Helpful (0)
|Replies (0)BQ
Bongani Q
1 reviews | Active since Jan 2020
13 Jan 2021, 11:54
Thank you very much
Thank you very much Morne for resolving the issue I experienced with my order. It shows how dedicated you are in ensuring the best customer experience for your customers. Thanks to the guy at the dispatch area for the friendliness. Chantell, thanks for the good service at the beginning of the purchase process. I will definitely be referring more customers your way.
0
Replies (0)BQ
Bongani Q
1 reviews | Active since Jan 2020
12 Jan 2021, 11:46
Misrepresentation of goods sold and lack of responsibility
I bought an Oxygen Concentrator from this company, as advertised by them on their website. When I opened the box at home I noticed that they gave me a different one, which I have seen being sold for almost R3000 cheaper by multiple companies. I contacted them about that immediately and offered to accept the incorrect device if they would be willing to reduce the price to be around what the device is going for or exchange with the correct one I paid for. Failing to respond to my email that same afternoon, the following day I returned the device with the hope that they would exchange with the correct one. When I got there, the lady, Chantell, who I arranged the purchase with told me that they do not have the one I bought and that she will need to first send the device to their technicians for inspection before processing my refund, and I will have to wait for about seven days. I asked her if she would have made me wait if I had returned it the same day I collected it and she said yes. I reminded her that she is the one who did not give me an answer the previous day, hence I brought it back the next day, and she just did not care. Even today, they are still advertising the same device on their website, even though, according to her, they do not stock it because it is an older model. Her excuse for giving me the wrong device was that she did not check before she gave it to me. So now I have to wait about a week to get my money back, for an error she made.
Helpful (0)
|Replies (0)BQ
Bongani Q
1 reviews | Active since Jan 2020
12 Jan 2021, 11:46
Misrepresentation of goods sold and lack of responsibility
I bought an Oxygen Concentrator from this company, as advertised by them on their website. When I opened the box at home I noticed that they gave me a different one, which I have seen being sold for almost R3000 cheaper by multiple companies. I contacted them about that immediately and offered to accept the incorrect device if they would be willing to reduce the price to be around what the device is going for or exchange with the correct one I paid for. Failing to respond to my email that same afternoon, the following day I returned the device with the hope that they would exchange with the correct one. When I got there, the lady, Chantell, who I arranged the purchase with told me that they do not have the one I bought and that she will need to first send the device to their technicians for inspection before processing my refund, and I will have to wait for about seven days. I asked her if she would have made me wait if I had returned it the same day I collected it and she said yes. I reminded her that she is the one who did not give me an answer the previous day, hence I brought it back the next day, and she just did not care. Even today, they are still advertising the same device on their website, even though, according to her, they do not stock it because it is an older model. Her excuse for giving me the wrong device was that she did not check before she gave it to me. So now I have to wait about a week to get my money back, for an error she made.
0
Replies (0)LM
Looyanda M
1 reviews | Active since Jan 2020
12 Mar 2019, 14:13
Clean Safe Labs Horrible Price Manipulation
Horrible Experience with Clean Safe Lab, We visited their website in Feb 2019 & so this product (Dimidium Bromine Sulphine Blue 100ml) priced at R875.00 & we quoted our client which is government now our client is asking whether the product is diluted or concentrated & when we reach-out to Clean Safe Lab they manipulated the price to sky rock to R1775.00 per 100ml. this is bad for business, why manipulate the price now that we making enquiry about it.
Helpful (0)
|Replies (0)LM
Looyanda M
1 reviews | Active since Jan 2020
12 Mar 2019, 14:13
Clean Safe Labs Horrible Price Manipulation
Horrible Experience with Clean Safe Lab, We visited their website in Feb 2019 & so this product (Dimidium Bromine Sulphine Blue 100ml) priced at R875.00 & we quoted our client which is government now our client is asking whether the product is diluted or concentrated & when we reach-out to Clean Safe Lab they manipulated the price to sky rock to R1775.00 per 100ml. this is bad for business, why manipulate the price now that we making enquiry about it.
0
Replies (0)