C
ClearScore
Claimed Business
C
ClearScore
Claimed Business
32 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, ClearScore receives sharply divided feedback from South African consumers. Satisfied users praise the free, easy to navigate platform, the clean app interface, and the value of regular credit score updates that help them manage their financial profiles. However, a recurring theme is frustration with inaccurate credit reporting, including phantom missed payments, outdated account information, and discrepancies with other credit bureaus. Customers consistently mention difficulty reaching support, unresolved disputes, and concerns about data privacy after receiving unsolicited marketing calls following platform activity.
Performance(last 12 months):
Trustindex Rating
2.8TrustIndex
2.8
Review Distribution
2|32 Reviews
Jul '25 - Jun '26
Recent reviews (32)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Anonymous
1 reviews | Active since Jan 2020
5 May 2026, 08:11
clearscore a **** ?
my lewis account is or was never behind on payments but clearscore put me every month as mis payment messing up my whole credit score and although I contact them endless times nobody can fix it
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Anonymous
1 reviews | Active since Jan 2020
3 May 2026, 19:06
Access Issue and Credit Report Update
Dear CLEAR SCORE I hope this message finds you well. I am writing to urgently request assistance regarding my credit profile and account access. I am currently unable to access my ClearScore account and suspect that it may have been compromised or hacked. Despite multiple attempts to reset or update my account details, I have been unsuccessful. Additionally, I have been informed by various retail stores that my ClearScore profile appears to be outdated and has not been updated for several years. This is concerning, as my credit score with other credit bureaus reflects a positive and up-to-date standing. Due to this discrepancy, I am experiencing difficulty opening a mobile phone account and possibly other credit facilities. I have previously attempted to contact your support team via phone and email but have not yet received any feedback. I kindly request the following: * Assistance in regaining secure access to my account * An urgent investigation into the status and accuracy of my credit profile * A full, updated copy of my credit report * Synchronization and updating of my credit information across all relevant credit bureaus Please treat this matter as urgent, as it is negatively affecting my ability to access essential services. You may contact me on 063 340 4800 for any further information or verification required. Thank you for your prompt attention to this matter. I look forward to your response. Yours faithfully, ANGELIQUE ENGELBRECHT 0633404800
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Anonymous
1 reviews | Active since Jan 2020
3 May 2026, 19:06
Access Issue and Credit Report Update
Dear CLEAR SCORE I hope this message finds you well. I am writing to urgently request assistance regarding my credit profile and account access. I am currently unable to access my ClearScore account and suspect that it may have been compromised or hacked. Despite multiple attempts to reset or update my account details, I have been unsuccessful. Additionally, I have been informed by various retail stores that my ClearScore profile appears to be outdated and has not been updated for several years. This is concerning, as my credit score with other credit bureaus reflects a positive and up-to-date standing. Due to this discrepancy, I am experiencing difficulty opening a mobile phone account and possibly other credit facilities. I have previously attempted to contact your support team via phone and email but have not yet received any feedback. I kindly request the following: * Assistance in regaining secure access to my account * An urgent investigation into the status and accuracy of my credit profile * A full, updated copy of my credit report * Synchronization and updating of my credit information across all relevant credit bureaus Please treat this matter as urgent, as it is negatively affecting my ability to access essential services. You may contact me on 063 340 4800 for any further information or verification required. Thank you for your prompt attention to this matter. I look forward to your response. Yours faithfully, ANGELIQUE ENGELBRECHT 0633404800
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 14:29
clearscore is not clear
no really bad nothing changed in the last 3 or 4 years and yet I continuously get a drop in rating. i do not trust information - I cannot make head or tail of where they get my profile and how they work it out
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Anonymous
1 reviews | Active since Jan 2020
16 Apr 2026, 14:29
clearscore is not clear
no really bad nothing changed in the last 3 or 4 years and yet I continuously get a drop in rating. i do not trust information - I cannot make head or tail of where they get my profile and how they work it out
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 11:00
ClearScore – UnUnexplained 22-Point Credit Score Drop With No Proper Explanation
I am extremely disappointed with the lack of transparency regarding my ClearScore credit report. My credit score recently dropped by 22 points, despite the fact that I have been paying all of my accounts on time , have not missed any payments , and have not made any new credit applications or debt-related inquiries. I have been actively working hard to improve my credit profile, so seeing such a drop with no clear reason has been both frustrating and upsetting. As a responsible consumer, I expected ClearScore to provide accurate reporting and meaningful insight into what changed on my profile. Instead, I was left confused and concerned, with no clear explanation for why my score dropped. I have formally requested that ClearScore investigate this matter and provide: * The exact reason for the 22-point decrease * A comparison between my previous report and my current report * Confirmation of what specific data changed * Whether any incorrect, outdated, or incomplete information is being reflected on my profile * Which bureau data or scoring factor caused the drop This is not a request for a generic explanation of how credit scores work — I want the specific cause of the drop on my profile Consumers rely on these reports when trying to improve their financial standing, and it is unacceptable to experience a significant score decrease without proper transparency or support. If there is inaccurate information being reported, it needs to be corrected urgently. I am sharing this here because I expect ClearScore to take this seriously, properly investigate the issue, and provide a detailed and accurate response instead of a generic template reply. I hope this matter is escalated and resolved as soon as possible.
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Anonymous
1 reviews | Active since Jan 2020
30 Mar 2026, 11:00
ClearScore – UnUnexplained 22-Point Credit Score Drop With No Proper Explanation
I am extremely disappointed with the lack of transparency regarding my ClearScore credit report. My credit score recently dropped by 22 points, despite the fact that I have been paying all of my accounts on time , have not missed any payments , and have not made any new credit applications or debt-related inquiries. I have been actively working hard to improve my credit profile, so seeing such a drop with no clear reason has been both frustrating and upsetting. As a responsible consumer, I expected ClearScore to provide accurate reporting and meaningful insight into what changed on my profile. Instead, I was left confused and concerned, with no clear explanation for why my score dropped. I have formally requested that ClearScore investigate this matter and provide: * The exact reason for the 22-point decrease * A comparison between my previous report and my current report * Confirmation of what specific data changed * Whether any incorrect, outdated, or incomplete information is being reflected on my profile * Which bureau data or scoring factor caused the drop This is not a request for a generic explanation of how credit scores work — I want the specific cause of the drop on my profile Consumers rely on these reports when trying to improve their financial standing, and it is unacceptable to experience a significant score decrease without proper transparency or support. If there is inaccurate information being reported, it needs to be corrected urgently. I am sharing this here because I expect ClearScore to take this seriously, properly investigate the issue, and provide a detailed and accurate response instead of a generic template reply. I hope this matter is escalated and resolved as soon as possible.
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 13:37
No updates and no contact
I have had a sim card contract, a mr price account and a wonga loan, ans paid all on time, no missed payments, and have not once received a credit score update in the past 2 years. I have tried to dispute and contact and have received no updates. This is affecting my plans and goals and makes things difficult for me.
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Anonymous
1 reviews | Active since Jan 2020
27 Feb 2026, 13:37
No updates and no contact
I have had a sim card contract, a mr price account and a wonga loan, ans paid all on time, no missed payments, and have not once received a credit score update in the past 2 years. I have tried to dispute and contact and have received no updates. This is affecting my plans and goals and makes things difficult for me.
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Replies (0)